Donor Account Management and Reconciliation Specialist

Want to make a difference? Join an organization committed to sharing the hope of true transformation with those impacted by incarceration for nearly 50 years. Prison Fellowship® is the nation's largest Christian nonprofit equipping the Church to serve currently and formerly incarcerated people and their families, and to advocate for justice and human dignity.

Prison Fellowship and its church partners encounter Jesus with those behind bars, breaking cycles of crime and prayerfully anticipating a revival of justice, mercy, and hope in our culture.

Prison Fellowship® is an organization committed to the highest standards of conduct, ethics, and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.

What We Are Looking For

A detail-oriented and service-focused professional to support the accuracy and integrity of donor and financial data across multiple donation platforms. This individual will serve an important role in reconciling donation system integrations, processing donor transactions, and ensuring accurate recordkeeping within Salesforce.

Working closely with internal teams and external partners, this person will investigate and resolve discrepancies, validate donation information, and help support timely financial reporting and month-end close activities. The ideal candidate is highly organized, analytical, and committed to maintaining exceptional accuracy while managing multiple priorities in a fast-paced environment.

Role Responsibilities

Transaction Reconciliation and Data Integrity

• Download and reconcile daily transaction data from donation platforms to Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud
• Reconcile transactions from platforms including Springboard, GoFundMe Pro, Apple Pay, PayPal, credit card processors, and ACH integrations
• Investigate and resolve transaction discrepancies, integration errors, and data-quality issues
• Verify that donation and financial information is complete, accurate, and properly recorded
• Document unresolved issues and coordinate with appropriate internal teams or external partners to facilitate resolution

Donation Processing and Gift Administration

• Accurately and efficiently process donation data from individual donors and organizations
• Review and interpret donor-provided information and correspondence related to Prison Fellowship programs, campaigns, and designated or specialty gifts
• Apply established procedures to ensure donations are accurately coded and recorded in Salesforce
• Process donation batches timely to support monthly close deadlines
• Maintain established standards for data accuracy, quality, and productivity

Financial Reconciliation and Month-End Support

• Support month-end close activities related to donation processing and reconciliation
• Process and reconcile returns, refunds, chargebacks, and other transaction adjustments
• Assist with special projects and other duties as assigned

Research and Issue Resolution

• Research account questions and transaction issues as needed
• Coordinate with other departments to obtain information and resolve discrepancies
• Communicate findings and ensure issues are resolved accurately and timely

Key Qualifications

• Associate degree in Accounting or equivalent experience required; Bachelor's degree preferred
• 5+ years of accounting or account reconciliation experience
• 2-5 years of data entry experience
• Experience with Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud preferred
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
• Strong reconciliation, research, and problem-solving skills
• Demonstrated ability to enter, review, and reconcile data with a high degree of accuracy
• Strong attention to detail and commitment to data integrity
• Proven ability to interpret donor instructions and apply established gift-processing procedures
• Effective written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Strong organizational and time-management skills
• Ability to manage multiple priorities and meet daily processing and monthly close deadlines
• Ability to handle donor and financial information with appropriate confidentiality

Work Arrangement

• Remote/work-from-home position
• Up to 5% travel required

Salary at Prison Fellowship is determined by a variety of factors. For this full-time position, the rate of pay is projected to be between $22.00 and $25.00 per hour.

Why Join Prison Fellowship

At Prison Fellowship, we're committed to supporting the overall well-being of our employees through comprehensive benefits, generous paid time off, and opportunities for professional growth.

Full-time employees enjoy:

• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement account funding
• Flexible Spending Accounts (FSAs)
• Paid maternity and parental leave
• Generous paid time off, including:
  • 14 paid holidays
  • 15 vacation days
  • 10 sick days
  • 39 total paid days off annually after one year of employment
• Additional benefits and wellness resources

Part-time employees who regularly work 20 or more hours per week are eligible for select benefits on a prorated basis (excluding health insurance).

Beyond our benefits, you'll find a collaborative, mission-driven culture, supportive teammates, innovative technology tools, and meaningful opportunities for personal and professional development. Join us in making a lasting impact while building a rewarding career.

Our Statement of Faith

The Foundation of What We Believe

As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God's inspired Word and the complete tenets of the Apostles' Creed and the Nicene Creed.

We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity: Father, Son, and Holy Spirit. We believe that Jesus Christ, God's Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead, and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God's authoritative and inspired Word, without error in all its teachings.

How We Are Compelled to Live and to Act

We believe that Christians, both individually and corporately, must submit to the Bible as God's authoritative, divine, and inspired Word in all matters of belief and conduct.

Applicants have rights under Federal Employment laws:

• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)
• Family and Medical Leave Act (FMLA)