Head Teller
No salary listed
Junior
Madison, MS, USA
In Person
Finance & BankingRetail & Commercial Banking
About the job
Requirements
- A high school diploma or equivalent is required.
- At least 2 years of cash handling experience, including at least 1 year of successful teller experience, is required.
- At least 1 year of leadership experience is required.
- A proven track record of leadership, sales management, and coaching is required.
- Ability to produce individual and team sales and customer experience results is required.
- Effective written and verbal communication skills are required.
- Ability to work cooperatively in a team environment is required.
- Attention to detail and a strong record of accuracy in handling transactions are required.
- Comfort using a variety of technology software products to process transactions is required.
- Time management and organizational skills, including the ability to handle multiple priorities and adapt to changing business needs and pace, are required.
- Ability to travel for training, development opportunities, and between branches as needed is required.
- Ability to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear is required. Occasional walking and lifting or moving up to 25 pounds may be required.
- Close vision, peripheral vision, depth perception, and the ability to focus are required.
- Employees must communicate effectively verbally and in writing, demonstrate interpersonal skills when working with internal business partners and external clients, and maintain confidentiality when exposed to confidential or proprietary information.
- Employees must follow detailed instructions and procedures to safeguard the bank's employees, customers, and assets in potentially high-risk situations.
Responsibilities
- Execute and coach the teller customer engagement process with each teller to prevent service breaks and identify opportunities to help customers.
- Maintain and role-model service knowledge standards in conjunction with related regulations, policies, and procedures.
- Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
- Execute daily operations, including balancing, ordering supplies, balancing the ATM and vault, and performing branch capture procedures.
- Recognize and identify customer needs, cues, and clues in every transaction, and refer customers to the platform for an additional needs-based conversation.
- Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
- Assist with monthly and quarterly branch assessments.
- Mentor and onboard new tellers, provide a positive onboarding experience, and ensure all training is completed.
- Participate in interviewing, selecting, and training teammates.
- Supervise tellers, provide override approval on transactions, and oversee daily personnel and team balancing of teller drawers.
- Help lead sales, service, operational, and security meetings with the Branch Manager or Assistant Manager.
- Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance.
- Perform other related duties as assigned.
Desired Qualifications
- College education is preferred but not required.
- At least 1 year of customer experience in a sales environment is preferred.
About the company
Renasant Bank provides community-focused banking in the southeastern United States, offering retail and commercial deposit accounts, loans, payments, and related advisory services through branches and digital channels. Customers use deposit accounts to safekeep funds and access payments, while the bank underwrites and funds loans for individuals and businesses, earning interest and fees; online and mobile banking let customers manage accounts, transfer funds, and pay bills. It stands out by growing gradually through strategic acquisitions and maintaining a long-standing local footprint in Mississippi and nearby states, tailoring services to regional customers. Its goal is to serve local customers and businesses with reliable banking while expanding its regional reach and capabilities through thoughtful growth and acquisitions.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Tupelo, Mississippi
Founded
1904
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Simplify's Take
What believers are saying
- Q2 2026 EPS reached $0.94, beating estimates and rising from $0.69.
- Loans grew $220.9 million sequentially, while asset quality improved to 0.97% nonperforming loans.
- The bank repurchased $60 million of stock after issuing $300 million notes in May.
What critics are saying
- Deposits fell $398.4 million in Q2 2026, driven by seasonal public-fund outflows.
- Net interest margin slipped to 3.83%, squeezing revenue and efficiency at 57.9%.
- Ex parte Renasant Bank lost in Alabama on August 7, 2026, signaling litigation risk.
What makes Renasant Bank unique
- Renasant's Southeast community franchise spans banking, wealth, insurance, and specialized lending across 2026.
- Republic Business Credit added a $58.3 million loan portfolio in Q2 2026.
- Catherine Mealor, a 23-year KBW regional-bank analyst, becomes CFO on January 1, 2027.
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Benefits
- Flexible Work Hours