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Atrium Health

Operates hospitals and care network

Program Coordinator Infectious Disease

Medical, Clinical & VeterinaryPosted on Nov 3
Full-timeCharlotte, NC, USA$29.34 /hrIn-person

About the Job

Requirements

  • A Bachelor's degree in Social Work, Psychology, or a related field (or foreign equivalent), plus one year of counseling or social work experience; alternatively, three years of counseling or social work experience may substitute for the degree and one year of experience.
  • Experience must include healthcare customer service; working with patients or families of patients who have experienced trauma; using electronic health record systems to identify risk, track measures, and evaluate readmission rates; using advanced Excel formulas such as PivotTables, VLOOKUPs, and conditional formatting; and processing patient assistance applications.
  • All hires must submit to a drug screen and background check.

Responsibilities

  • Function as a liaison for patients and families in navigating the continuum of care.
  • Assess, plan, coordinate, and evaluate services for client needs to help individuals and families access resources and adopt healthy lifestyles.
  • Coordinate with the medical team and other personnel to ensure patient care is seamless, efficient, effective, and appropriate to the individual.
  • Establish communication among appropriate agencies and personnel to support information flow and continuity of care based on client needs.
  • Send and receive referrals and orders from physicians and other agencies.
  • Act as a resource to physicians and administration.
  • Meet with clinic patients to assess needs, collect documents, or assist with paperwork or applications.
  • Complete accurate and appropriate documentation, logs, patient forms, and records to ensure compliance with regulations, agency policy, payer requirements, and standards of care.
  • Maintain statistics and update clinic and country databases with correct patient information for compliance and audit purposes.
  • Communicate with pharmacies, state and county agencies, and assistance programs to troubleshoot patient medication access or billing issues.

About the Company

Atrium Health

Operates hospitals and care network

Atrium Health is a nonprofit health system serving the southeastern United States with a network of hospitals, clinics, and care sites. It offers primary care, specialty care, rehabilitation, and cancer treatment across more than 1,400 locations, including 40 hospitals. Patients use MyAtriumHealth, a digital portal for scheduling and paying bills, and some care is delivered at home through programs like Levine Children’s. Its goal is to provide accessible, coordinated healthcare across its region while supporting patients with digital tools and broad services, differentiating itself by scale, nonprofit mission, and home-based hospital-level care.

Company size
10,001+
Company stage
Grant
Total funding
$31.6M
Headquarters
Charlotte, NC
Founded
1940

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