Medical Assistant/Administrative Assistant

About the Role:                     

This position combines Hospital Navigation and administrative support with direct Medical Assistant duties, with assignments adjusted by the Director of Nursing based on program and clinic needs.

The Medical Assistant/Administrative Assistant (“MA/Admin”) supports safe, effective, patient-centered, timely, efficient, and equitable care for Community Reach Center patients and families with complex, predictable and unpredictable healthcare needs. Responsibilities include daily assignments, role-specific key performance indicators (KPIs), scheduled coverage, and compliance with program manuals, approved workflows, agency policies, and scope of work. Uses Electronic Health Record (EHR) information, agency dashboards, and manager feedback to prioritize tasks, monitor progress, and promptly report barriers to patient access, clinic operations, or task completion. Performs additional duties assigned by the Director of Nursing.

Essential Functions: 

• Performs responsibilities in a manner that promotes quality patient care and customer service and satisfaction.
  • Prepares patient visits for assigned providers or locations, ensuring schedules, test results, and clinic-specific requirements are available. Reviews schedules before and throughout the day and resolves gaps or conflicts according to the program manual and approved workflows.
• Room patients consistent with clinic needs while obtaining and documenting vital signs, medication list, allergies, and other information as required by clinic.
• As required and competency validated obtain and document a variety of routine procedures: AIMS assessments, BAL, UA, HCG, PHQ9
• Prepares and stocks (daily/weekly) in advance of clinic visit as well as sanitizing rooms between patients.
• Meets program-specific MA KPIs for visit preparation, rooming, outreach, follow-up, scheduling, documentation, and clinic readiness. Understands targets and reporting timelines, monitors EHR reports and dashboards, and promptly reports unmet targets or barriers to the Director of Nursing. Participates in performance reviews and completes agreed improvement actions on time.
• Follows assigned schedules, locations, provider assignments, and coverage plans; arrives prepared and on time. Complies with attendance, timekeeping, break, leave, and schedule-change procedures, obtains required approvals, and promptly reports absences, delays, or coverage concerns to the Director of Nursing. Provides clear handoffs when coverage changes.
• Follows the current program manual, role expectations, approved service model, clinic procedures, documentation standards, and supervision guidance. Reviews updates and completes training, competency validation, and practice changes on time. Seeks clarification and promptly reports deviations or barriers to the Director of Nursing. Performs clinical tasks only within the assigned role, validated competencies, and required direction or delegation.
• Completes appointment calls, reminders, and scheduling outreach under approved procedures. Coordinates appointment options and tracks scheduling needs through completion or documented handoff. Routes medical questions to nursing or the prescriber without providing advice outside the MA role.
• Monitors tasks, messages, and queues throughout the day; prioritizes work and completes accurate documentation and follow-up by program deadlines. Escalates urgent concerns through designated channels and alerts the Director of Nursing before unresolved barriers cause missed deadlines. Retains responsibility until completion or explicit transfer through a documented handoff.
• Participates in required meetings, supervision, chart and workflow audits, and role-specific training. Applies feedback, completes follow-up actions, and reports progress to the Director of Nursing. Uses supplies, appointment capacity, and work time responsibly to support access, quality, and efficiency.
• Hospital Navigation—Referral Management and Tracking: Manages referral communications and hospitalization/discharge notifications for current, former, and new consumers; verifies required consumer information, routes urgent issues, and maintains tracking through appointment attendance or closure.
• Hospital Navigation—Discharge Coordination and Scheduling: Coordinates discharge plans and timely follow-up with hospitals and Community Reach Center teams. Supports referrals, intakes, program assignments, required forms, and crisis-center appointments; communicates appointment details and documents coordination under scheduling guidelines, the program manual, and Hospital Navigation workflow.
• Hospital Navigation—Attendance, Outreach, and Closure: Tracks outpatient attendance, completes missed-visit outreach and coordinates mailed letters, and updates the chart and tracker. Completes closure after appointment attendance or other workflow-defined outcomes and flags repeat hospitalizations for care-team staffing.
• Additional office, clerical, and administrative duties may be assigned.

Qualifications:

• High School diploma or GED required
• Certified or Registered Medical Assistant preferred
• Prefer 1 year of directly related experience
• Understand Medical terminology. 
• Communication, organization, time management and clinical skills.
• Bilingual Spanish preferred

Physical Requirements:

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required,
• Regular, predictable attendance is required.

Schedule and Travel:

Monday-Friday 8am-5pm. Based out of Thornton Office, must be able to travel to different locations within Adams County

Pay Range:

Position Pay Range: $24.04-$27.00/hr

Eligible for Bilingual stipend of $250/month

Accepting Applications on an ongoing basis