Warranty & Repair Coordinator

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Warranty & Repair Coordinator – Osprey

Work Location: Cortez, CO. 100% Onsite

Hours: Monday- Friday (8-5 p.m.)

What you will be doing:

The Warranty & Repair Coordinator will be responsible for maintaining the efficient and timely expo of repaired product shipping from our Cortez, Colorado location. This role will process and ship parts requests, receive both inventory and non-inventory items, re-stock pick lines, and perform general warehouse maintenance. Daily responsibilities will be adjusted depending on the needs of the Warranty & Repair Department.

Spare Parts:

• Process part requests from automated system.

• Quickly and accurately verify that the correct part is being packaged.

• Properly package product to minimize shipping charges and in-transit damage.

• Learn to ship both Domestic and Internationally.

• Record required information in a clear and consistent manner to allow accurate data entry into software programs.

Receiving/Inventory:

• Check in and add newly received products/parts to stock.

•  Take inventory of shipping supplies and add to stock.

Warehouse Maintenance:

• Ensure that pick lines are fully stocked.

• Remove empty cartons/packages from pick bins and aisles and take to trash/ recycling bins.

• Dust mop the warehouse, remove loose trash and debris.

• Run lift equipment with proficiency and ensure that all equipment is charged and/ or fueled sufficiently.

Repair Support:

• Back up to W&R Flex Repair pack shipping process.

• Process repaired product for return to customer per our turnaround target to ensure a positive customer experience.

• Ship repaired product for return to customer.

• Quickly and accurately verify that the correct product is being packed. Verification may require interactive use of scanning equipment and supportive software. Correct possible errors by working with management and appropriate departments to remedy concerns.

• Properly package product to minimize shipping charges and in-transit damage.

Other Shipping:

• Process and ship orders for other internal departments.

Other:

• Cross-train with Prep Team, Repair Specialists and W&R/ CS Flex

Minimum Qualifications

• High School Diploma or GED equivalent.

• Ability to safely operate hand and power tools, perform backpack disassembly and assembly, and understand the mechanical and ergonomic functions of backpacks.

• Strong attention to detail, including the ability to differentiate between sizes of Osprey backpack products.

• Basic computer proficiency: MS Word, Excel, and Outlook

• Ability to work effectively in a warehouse environment.

• Ability to lift up to 50 lbs. and to sit, stand, and walk for extended periods of time.

• Ability to travel up to four times per year for Osprey repair events.

• Authorization to work in the United States on a full-time basis.

Preferred Qualifications:

• College-level coursework or degree.

• Prior experience in product repair, parts selection, or trades requiring the use of tools.

• Prior experience in Customer Service or Retail Environment.

In Colorado, the standard base pay range for this role is $15.00 - $23.00 hourly. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.