Account Manager

Your core scope covers :

What You’ll Do
• Manage and grow your client portfolio. Build long-term relationships, understand your clients’ business needs, and take action to improve customer satisfaction, loyalty, and revenue from each account.
• Drive product adoption and show the value of Maite.ai. Help clients get started with the solution, identify valuable use cases, and take action to make Maite.ai part of their daily work.
• Secure renewals and reduce churn. Identify customers at risk of leaving, spot early warning signs, and create action plans to keep customers and protect recurring revenue.
• Generate growth through upselling and cross-selling. Identify new business opportunities, help clients move to the plans that best fit their needs, and turn increased product usage into revenue growth.
• Track account performance using data. Monitor key metrics such as renewals, churn, product adoption, customer satisfaction, and account growth to prioritize your actions, measure results, and achieve your commercial targets.
• Build strong customer relationships. Act as the main point of contact for your clients, understand their challenges, and coordinate with internal teams to find the right solutions when needed.
• Take a proactive approach to Account Management. Do not wait for customers to ask for help. Identify accounts with growth potential, spot declining product usage, and take action at the right time, whether through training, tailored support, or new business opportunities.
• Build and improve our ways of working. Help create playbooks, processes, and Account Management best practices to build an efficient team that can scale as the business grows
• Use AI to work smarter and drive performance. Use AI tools to automate repetitive tasks, personalize customer interactions, identify the best opportunities, and spend more time growing your accounts.
Your goal: help your clients grow, develop your portfolio, and directly contribute to Maite.ai’s growth in Spain.

What we're looking for :

• Proven experience as an Account Manager or Customer Success Manager, ideally in a SaaS, software, or tech environment. You know how to manage and grow a client portfolio.
• Experience with CRM and technical support tools: It is essential that you have solid experience with these types of tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.) so that you can join the team and hit the ground running right away.
• Absolute proactivity: The mental agility to spot a potential problem and solve it before the client even complains.
• Approachability, empathy, and problem-solving: You are a great listener, you understand user frustrations, and you communicate in a clear, direct way. Zero textbook answers, 100% real solutions.
• Strong organizational and negotiation skills: Ability to flawlessly manage multiple accounts at different stages of their lifecycle without losing focus.
• Languages: Fluent English is mandatory. Other languages are a plus, especially French
• Nice to have 
• A legal background or experience in the legal sector.
• Familiarity with AI tools and a genuine curiosity to use them to optimize your own work.

What's in it for you ☀️

🌴 Disconnect & Connect: We believe that to build the future, you need to know how to disconnect. That's why, on top of your 22 statutory vacation days, we add 6 extra "Maite.ai special days" per year, 28 days in total to recharge. And when it's time to connect, we organize regular in-person gatherings with the whole team.

🍱🚲Comprehensive benefits: Coverflex card to manage your meal, transport, training and childcare benefits.

📚 Language classes included to support your continuous learning and professional growth.

🍏 Your ideal work setup: We provide the best tech equipment of your choice (PC or Mac, monitor, etc.) and a budget to set up your home office. You also get a budget for coworking spaces.

💡Growth and innovation: A clear growth path to lead and build, with the opportunities that come from being part of an international group.

 Our hiring process 🚀

1. A 30-min intro call with one of our Talent Acquisition Managers to understand your career goals and walk you through what we're building.
2. A 30-min conversation with the Hiring Manager.
3. One technical assessments to evaluate your skills in practice.
4. An office visit including: lunch with 3 people from different teams to give you a feel for your future colleagues; a values conversation to share our vision; and a meeting with the VP of your department.

(The process can be adapted to fit your personal and professional constraints if needed.)

Ladies, go ahead and apply!

Research shows that women in particular tend not to apply for a role when they don't meet every single requirement. To put your mind at ease: this job description is a guide, nothing more.

If Doctrine interests you, we'd love to hear from you!

Diversity & inclusion

All our roles are open to people with disabilities. Feel free to bring it up at any point during the process. We're committed to putting in place whatever adjustments are needed to ensure a working environment that works for everyone.