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Accenture

Advises businesses and runs their technology

Record to Report Ops Senior Analyst

Business OperationsPosted on Nov 11
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree with a Finance specialization.
  • Five to eight years of experience.
  • Knowledge of budgeting, forecasting and variance analysis.
  • Knowledge of risk, escalation and issue management.
  • Knowledge of process improvement and transition management.
  • Knowledge of stakeholder and vendor management.
  • People leadership capability.
  • Experience managing program financials, including budgets, forecasts, expenditure and funding requirements.
  • Experience developing stakeholder engagement plans, facilitating workshops and briefings, and managing expectations across Finance, Technology, Change and delivery teams.
  • Experience monitoring post-implementation performance, conducting Post-Implementation Reviews, and tracking benefits realization.
  • Experience in BPO or Finance Service Delivery Management.
  • Experience with SLA and KPI management.
  • Knowledge of Finance Operations and period-end activities.
  • Experience with governance and executive reporting.
  • Experience with resource and capacity management.

Responsibilities

  • Lead BPO service delivery and Finance operations, ensuring contractual performance, SLA or KPI achievement, effective governance, resource management, financial control and timely resolution of operational issues.
  • Provide team leadership through clear performance expectations, coaching, mentoring and career development.
  • Manage BPO service delivery against contractual commitments, SLAs and KPIs, driving corrective actions for performance gaps.
  • Monitor transaction volumes, workloads, backlogs and resource capacity to ensure consistent service delivery.
  • Manage workforce requirements, including resource allocation, recruitment, attrition risks and mitigation plans.
  • Lead operational escalations and coordinate resolution of system access and service delivery issues.
  • Review process performance and drive continuous improvement and transition of new activities to BPO.
  • Manage service governance, including monthly reporting, governance packs, action tracking and stakeholder updates.
  • Oversee BPO user access governance, including new access, changes, password resets and timely removal of access for exiting team members.
  • Partner with service delivery, Finance leadership, Transformation and Technology stakeholders to resolve issues and deliver agreed outcomes.
  • Support period-end Finance activities, including general ledger journals, cost centre reviews, and budget and forecast variance commentary.
  • Prepare Finance control indicators and support budgeting and forecasting activities.
  • Manage commercial administration, including purchase orders and invoice processing in line with agreed statements of work.
  • Support Finance projects and provide guidance, decision support and issue-resolution assistance to SSC and BPO teams.
  • Lead resource and capability planning, including workforce demand, recruitment, onboarding, capacity utilization and resource conflict resolution.

About the Company

Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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