Full-Time
Omnichannel Associate
JCPenney
Department store and ecommerce retailer
Compensation Overview
$12 - $15/hr
Noblesville, IN, USA
In Person
Bachelor's
 Retail |
|---|
- A minimum of 1–2 years of work experience.
- A high school degree or equivalent is required.
- Ability to solve problems and make decisions that support sales, profit, and customer service.
- Ability to execute work effectively and efficiently and remain accountable for results.
- Ability to adapt quickly to changing situations.
- Ability to provide customer service and build positive, inclusive, and respectful relationships.
- Ability to proactively improve the customer experience and take action with energy and urgency.
- Greet customers, assist them in finding products, provide outstanding customer service, promote company products and services, and resolve customer issues.
- Monitor the Enterprise Fulfillment systems application, pick merchandise orders, acknowledge completion in the system, and pack orders according to packaging requirements and timelines.
- Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner.
- Research jcp.com order shortages and overages, complete shipment check-in, and perform order binning and system reporting.
- Organize and maintain the jcp.com stock area and process jcp.com order delivery and return transactions on the register.
- Partner with Merchandise Associates and Assistants to replenish the store and take personal action to replenish products from inventory.
- Participate in the annual inventory process.
- Meet established standards for shrink, safety, omnichannel operations, customer service, profit, productivity, and attendance.
- A bachelor's degree or equivalent work experience is preferred.
JCPenney is a U.S. department-store and ecommerce retailer. Its merchandise spans apparel, home goods, beauty, jewelry, and related services. Customers shop through stores and digital channels, with selected locations also hosting salon, optical, and portrait services. Store operations, merchandising, supply chain, ecommerce, technology, and corporate functions support the business. This scope covers JCPenney itself and does not rely on changing parent-company branding. The workforce connects customer-facing service with the inventory, digital, and commercial functions that keep the retail operation running.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Plano, Texas
Founded
1902
Simplify's Take
What believers are saying
- Rewards Access launched June 22, 2026, cross-selling CashPass between JCPenney and Aéropostale.
- Retail Regrets Trade-in ran August 28-30, 2026, filling 640 stores with donation traffic.
- USA Today named JCPenney the best department store chain in 2026.
What critics are saying
- Ridgmar Mall closes November 1, 2026; JCPenney keeps shrinking from 1,000-plus stores.
- Catalyst Brands' mall-heavy portfolio and debt load make a Chapter 11 repeat plausible by 2027.
- Bob Mackie settled July 22, 2026, proving IP disputes keep draining management.
What makes JCPenney unique
- Michelle Wlazlo pushed JCPenney's 2026 value-led private brands and attainable style positioning.
- Catalyst Brands linked JCPenney and Aéropostale rewards on June 22, 2026.
- JCPenney still reaches roughly 640 stores nationwide, unmatched by most department-store peers.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Employee Discounts
Company News
Lowe's names execs to oversee Pro services and AI. Reading Time: 4 mins read Lowe's Companies Inc. announced a slate of new executive appointments encompassing five roles that it said would support the company's "Total Home" strategy. The leadership titles, which became official on Sept. 1, according to a filing made with the U.S. Securities and Exchange Commission, have implications for a range of operations at the Home Improvement retailer. Their capacities will extend across Lowe's Pro and home services, stores, technology - including artificial intelligence (AI) - and marketing. Lowe's ranks No. 9 in Digital Commerce 360's Top 1000 Database. The market research tool tracks North America's largest online retailers by their annual ecommerce sales. Lowe's is No. 90 in Digital Commerce 360's all-new AI Rankings. That set of rankings is available in the Top 1000 Pro with AI Database. Who are the new executives at Lowe's? Lowe's SEC filing dated Aug. 28 named five execs, all of whom were promoted internally to their new jobs. They included: * Joseph M. McFarland III, executive vice president for Pro and home services. * Quonta D. Vance, executive vice president for stores. * Seemantini Godbole, executive vice president and chief information and AI officer. * Adam D. Filipponi as executive vice president for strategy and business development. * Jennifer E. Wilson as executive vice president and chief marketing officer. Joseph M. McFarland III, executive vice president for Pro and home services at Lowe's | Image credit: Lowe's McFarland has been with Lowe's for eight years, having arrived in 2018 following time at JCPenney and Home Depot, where he had been president. He is also a veteran of the Gulf War and Desert Storm, with a service record in the U.S. Marines. Lowe's website lists McFarland's new priorities as being responsible for execution and strategy for Pro and home services, with "driving market share growth and delivering exceptional customer service" as his goals. AI's role at Lowe's. Meanwhile, Godbole, who has served as both chief information officer and chief digital and information officer since arriving at Lowe's in 2018, will add AI to her title, placing Lowe's AI efforts clearly under her control. She previously worked at Target and Travelocity Europe. Lowe's CEO Marvin Ellison noted when sharing Q2 results for Lowe's online sales that the retailer's online AI agent Mylow had achieved triple the conversion rate of Lowe's non-Mylow digital experience with online customers. "The improved user experience along with the compelling value offered by our loyalty programs are driving increased conversion and enabling to dynamic customer preferences," Ellison said in August. In its fiscal Q2, which ended July 31, Lowe's net sales grew by 8.3% year over year to reach $25.96 billion. Lowe's online sales in Q2 were up by 15.7%.
March 11, 2027: World Citizen Award dinner honoring Marvin Ellison, Chairman and Chief Executive Officer of Lowe's Companies. 2027 World Citizen Award dinner. Since 1990, the World Affairs Council of Charlotte has presented the World Citizen Award to prominent individuals and organizations that have enhanced its community's standing in the world through their accomplishments of international significance and contributions to the city, this region, and the international community. The Council is honored to present the 2027 World Citizen Award to Marvin Ellison, Chairman and Chief Executive Officer of Lowe's Companies. Date: Thursday, March 11, 2027 VIP & General Receptions: 6:00 - 7:00 p.m. Dinner: 7:15 - 9:00 p.m. Location: The Hilton Uptown Charlotte Attire: Black Tie Optional Additional details forthcoming. Marvin Ellison is Chairman and Chief Executive Officer of Lowe's Companies, Inc., a FORTUNE(R) 100 home improvement company with more than 1,700 stores and approximately 300,000 associates. He has more than 35 years of retail leadership experience and holds the unique distinction of being the only African American to serve as Chairman and CEO of two Fortune 500 companies. Prior to joining Lowe's, Marvin served as Chairman and CEO of J.C. Penney Co. He has extensive experience in the home improvement industry, having spent 12 years in senior-level operations roles with The Home Depot. Most notably, he served as Executive Vice President of U.S. stores. Prior to Home Depot, Marvin spent 15 years at Target Corp. in a variety of operational and leadership roles. Marvin earned a Bachelor's Degree in Business Administration from The University of Memphis, where he currently serves on the board of trustees, and an MBA from Emory University. He also serves on the board of directors for FedEx Corporation. Marvin's professional and civic leadership has earned him many accolades. Most notable are multiple appearances on Barron's annual list of "Top CEOs"; inclusion on Fortune's "Most Inspirational CEOs" and "World's Greatest Leaders" lists; and being named "Father of the Year" by the National Father's Day Council and one of Savoy's "Most Influential Black Executives in Corporate America." In 2023, he received the National Retail Federation's Visionary Award, and in 2024, he received the McGowan Fund Ethical Leader of the Year Award. Marvin and his wife, Sharyn, are committed to being of service within their faith and community, primarily through the support of religious and philanthropic organizations that promote higher education, self-empowerment and excellence for minority youth.
JCPenney, Good 360 partner on "Retail Regrets Trade-in" 2026-08-17 JCPenney has introduced the Retail Regrets Trade-in, a program in partnership with nonprofit Good 360 that will run from Aug. 28 to Aug. 30 and will give customers a $15 coupon toward a $50 purchase in exchange for donated clothing. The program, which will include large donation bins in all 640 JCPenney stores, is designed to incentivize customers to clear out their closets while also reintroducing shoppers to the updated offerings at JCPenney, says CEO Michelle Wlazlo. Full story: NRF SmartBrief News and trends about the U.S. Retail industry Designed specifically for retail professionals, NRF SmartBrief is a free, daily email newsletter. It provides the latest need-to-know news and industry information that maximizes your time, giving you an edge over your competition.
JC penney to close in CoolSprings Galleria; DICK'S House of Sport to replace it. FRANKLIN, Tenn. - CoolSprings Galleria has announced the closure of its JCPenney store in Franklin. JCPenney is expected to close this fall following the expiration of its lease. A sign posted on the exterior of the building announces the permanent closure. CBL Properties, which manages CoolSprings Galleria as part of its national portfolio of properties, announced that JCPenney will be replaced by DICK'S House of Sport, which the company described as "one of the most sought-after dynamic experiential concepts to come to the greater Nashville market." DICK'S House of Sport is a more than 100,000-square-foot store that will offer an assortment of products along with in-store activities, including a climbing wall, multiple golf bays with TrackMan(TM) simulators and a HitTrax(TM) multi-sport cage that can be used for baseball, softball and soccer. "We are pleased to announce that the first DICK'S House of Sport in the greater Nashville area will be located at CoolSprings Galleria," Stephen D. Lebovitz, chief executive officer of CBL Properties said in a release. "Together, with the July grand opening of CBL's first L.L.Bean and our recent land sale to Greystar to develop an upscale multi-family development, these additions are truly transformational for the property. This progress reflects the strength of CoolSprings Galleria and our continued focus on adding high impact uses that enhance the customer experience and long-term value of our properties."
Dallas suburb flexes as fittest city in Texas and more popular stories. Jul 25, 2026 | 10:00 am Editor's note: The top Dallas news of the week includes shopping highs and lows and a flex from the fittest town in Texas. Read on for its most popular stories, then plan your weekend via this guide. 1. Dallas suburb flexes as No. 1 fittest city in Texas for 2026. The people of Plano deserve to take a victory lap. The Dallas-Fort Worth suburb has been crowned the fittest city in Texas once again. 2. Plano-based JCPenney to close 50-year-old store in North Texas. The longtime JCPenney store at Fort Worth's Ridgmar Mall will close this fall, the Plano-based retailer announced. 3. Goodwill transforms former Plano Walgreens into first small-format store. Leave it to Goodwill to find a second use for a former Walgreens. The nonprofit is transforming a vacant drugstore in Plano into its first-ever small-format store. 4. Dallas pizza purveyor Cane Rosso to open cocktail lounge in Frisco. An ice cream shop in Frisco is closing, to be replaced by a new bar. Cow Tipping Creamery closed in mid-July, but in its place will be a new cocktail lounge called The Imperial Room, coming in early September. 5. New relief fund launches for 2026 Texas Hill Country flood victims. The Community Foundation of the Hill Country has launched a new Texas Hill Country Flood Relief Fund that is accepting donations now. Featured Event Jul 31, 2026 | 8:00 pm Four Day Weekend Dallas This Week's Hot Headlines Texas' most scenic road trip beckons in this week's top Dallas stories. Jul 18, 2026 | 10:00 am Editor's note: The top Dallas news of the week includes three exciting debuts, one sad closure, and a scenic trip through the Texas Hill Country. Get the details on its most popular stories below, then plan the rest of your weekend right here. 1. Texas Hill Country route beckons as most scenic road trip in the U.S. A new guide from Condé Nast Traveler spotlighted 17 ultra-scenic road trip routes across the U.S. that are "worth every single mile" - including two through Texas. 2. New coastal Italian restaurant Scilla will transport Dallas to Calabria. Dallas is getting a taste of Italy's Calabrian coast. Scilla, a new coastal Italian restaurant inspired by the seaside village of the same name, debuted in the Park Cities on Friday, July 17. 3. Clara Hotel debuts in Plano with chef-driven dining and late-night lounge. The Clara Hotel has officially opened in Plano's Legacy Corridor with a chef-driven restaurant and chic new cocktail bar, which are part of a $4 million transformation of the former NYLO Dallas/Plano Hotel. 4. Deep Ellum cheese shop Amor y Queso reopens with expanded market. A beloved Deep Ellum cheese and charcuterie shop has reopened after a hiatus with an expanded concept. Amor y Queso is officially welcoming customers again. 5. Mom-and-pop Italian grocery in downtown Dallas closes after a year. A buzzy grocery store in downtown Dallas has closed. Ari's Pantry, the small local chain specializing in Italian groceries and to-go foods, has closed its location in the heart of the Central Business District. presented by