The Focusrite Group

Professional audio technology group

Support Engineer (Audio Technology) - Audio Technology

Customer Education & Training +1Confirmed live in the last 24 hours

Full-timeLetchworth Garden City, UKHybrid

About the Job

Requirements

A comprehensive understanding of audio engineering and acoustics is essential.
Proficiency in computer networking is essential.
Experience in the audio technology field, including modern digital signal processing and amplifier platforms, is preferred.
Competent operation of measurement systems such as SMAART and Open Sound Meter is preferred.
Sound system operation experience is preferred.
Previous proactive customer service experience and business administration experience are preferred.
Ability to relay technical information to non-technical customers.
Excellent technical and problem-solving skills.
A dedicated outlook and an assertive mindset focused on accomplishing tasks.
Time management skills and a team-player attitude are essential.
A full UK driving licence and own transport are required.
Availability to work Monday to Friday, 9:00–17:30, with a one-hour unpaid lunch.

Responsibilities

Provide professional technical support to Linea Research customers by email, telephone, or in person, including end users, dealers, distributors, and original equipment manufacturer partners.
Act as the point of contact for internal technical product support between sister brands within the Focusrite Group.
Provide solutions to customer issues and relay feedback to internal teams to support improvements in customer experience.
Prepare, develop, and deliver technical presentations explaining and training customers on Linea Research hardware and software, online and at live demonstrations, trade shows, and shoot-outs.
Respond promptly to customer requirements through Linea’s ticketing system, manage ticket flow, identify and prioritize customer requirements, and provide monthly trends to the line manager to support customer-satisfaction improvements.
Collaborate with the Sales and Research and Development teams to tailor technical support to customer demands.
Identify areas for improvement and communicate issues and possible solutions to the line manager.
Assist with technical documentation to provide accurate and useful information to customers.
Represent the company at trade shows and events.
Travel as required for on-site customer support, trade shows, and events.
Attend the Letchworth Garden City office full-time during the initial training period of approximately 3–6 months; afterward, split time between the office and fieldwork when applicable.

Desired Qualifications

Experience in the audio technology field, including modern digital signal processing and amplifier platforms.
Competent operation of measurement systems such as SMAART and Open Sound Meter.
Sound system operation experience.
Previous proactive customer service experience and business administration experience.

Support Engineer (Audio Technology) - Linea Research

The Focusrite Group · Letchworth Garden City, United Kingdom · Full-time · Posted 2026-09-28

Workplace: on_site

Department: Linea Research

Description

Support Engineer (Audio Technology) - Linea Research

Based: Letchworth Garden City
Term: Permanent, Full time
Salary: Negotiable + benefits

The Company:

We are Linea Research a company within the Focusrite Group of brands. We are based in Letchworth Garden City, Herts and are rapidly expanding our teams as we grow to one of the biggest names in Live and Installed Sound.

We are proud of our UK based manufacturing, research, and design teams. We enjoy the opportunity to socialise together and celebrate achievements alongside our sister brands in the Focusrite Group.

We design, develop, manufacture and market innovative professional audio equipment. Our amplifiers and processors are sold and used across the world. Some of the biggest venues and festivals are powered by Linea Research amplifiers and we are globally recognised as a leading manufacturer of professional amplifiers.

Duties:

Provide professional technical support to Linea Research customers with their products via email, telephone or in person (or through potential future channels available) ensuring customers are always receiving excellent customer service. This will include end users, dealers, distributors and OEM partners.
Be the point of contact for internal technical product support between the sister brands within the Focusrite group.
Provide solutions to issues raised by customers and feedback to internal teams accordingly to ensure that improvements are in place to provide the best customers’ experience.
Prepare, develop, and deliver technical presentations to explain and train our customers on Linea Research’s hardware and software, both online and at live demonstrations, trade shows, and shoot-outs.
Respond in a timely manner to customer requirements using Linea’s ticketing system. Efficiently manage ticket flow and identify and prioritise customer requirements. Provide monthly trends to your Line Manager to ensure actions are taken to improve customer satisfaction.
Maintain ongoing collaboration with the Sales and R&D teams to tailor your technical support to customer demands.
Identify areas for improvement and communicate these issues with possible solutions to your Line Manager.
Assist with technical documentation to provide the most accurate and useful information to our customers.
Represent the company at trade shows and events.
Travel may be required for on-site support for customers, trade shows and events.

Skills and experience required:

A comprehensive understanding of audio engineering, acoustics is essential.
A proficiency in computer networking is essential.
Experience in the audio technology field including modern DSP and amplifier platforms preferred.
Competent operation of Measurement systems; SMAART, Open Sound Meter, etc preferred.
Sound system operation experience preferred.
Previous proactive customer service experience and business administration preferred.
The ability to relay technical information to non-technical customers.
Excellent technical and problem-solving skills.
A dedicated outlook when it comes to their work and an assertive mindset driven to accomplish the task.
Time management skills and a team-player attitude are essential.
Full UK Driving Licence and own transport.
The hours for this position are Monday to Friday 9.00 - 17.30 with 1 hour lunch unpaid.
Please note that during the initial training period of approximately 3 - 6 months, full-time attendance at our offices in Letchworth Garden City will be required. After that, we expect the successful candidate to split their time between Letchworth and fieldwork, when applicable.

Benefits:

25 days holidays, Group Bonus scheme, Pension. After 6 months probation - Group Income Protection, Group Life Insurance, Health Cash Plan, Private Medical Insurance, Bike to Work Scheme, Company discount on products.

Apply

Apply at The Focusrite Group

About the Company

The Focusrite Group

Professional audio technology group

The Focusrite Group is a group of professional audio technology brands. The company designs and sells audio interfaces, synthesizers, controllers, studio monitors, amplifiers, software, and related music-production products. It serves musicians, producers, studios, broadcasters, live-sound professionals, and audio-system integrators. Its operating model centers on brand-led product businesses sharing engineering, manufacturing, distribution, and corporate capabilities. Teams work across audio engineering, software, product design, manufacturing, supply chain, marketing, sales, and support. The organization combines audio technology expertise with practical delivery for music and audio professionals.

Company size: Not listed
Company stage: IPO
Headquarters: England, United Kingdom
Founded: 1985

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