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WNS

Global BPM and analytics services provider

Lead Associate - Admin

Facilities ManagementConfirmed live in the last 24 hours
Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience.
  • Facilities background, including health and safety and general building knowledge.
  • Project management experience.
  • Computer literacy and basic office skills, including Microsoft Office.
  • Staff management experience.
  • Ability to work independently and under pressure.
  • Customer service orientation.
  • Leadership skills.
  • Availability to be on standby or contactable.
  • Ability to adapt to system changes, structural changes, company restructuring, and the demands of the Facilities department and business.

Responsibilities

  • Ensure client business continuity in a safe and healthy environment.
  • Ensure facilities day-to-day operations are completed satisfactorily by the appropriate personnel and that staff are proactive.
  • Ensure regular audits are completed and identified concerns are rectified.
  • Communicate regularly with the manager and complete weekly and monthly reports.
  • File documents and keep them available for audits.
  • Hold weekly meetings with onsite staff and monthly meetings with suppliers, raising concerns as needed.
  • Ensure scheduled work is completed according to scope and all required documents are received.
  • Oversee onsite contractors and supervise onsite Facilities operations.
  • Communicate regularly with the superior about ongoing operations and raise concerns immediately.
  • Coordinate services and serve as the communication center for service providers, vendors, contractors, landlords, local authorities, and suppliers.

Desired Qualifications

  • Facilities management background.
  • Project management knowledge or experience.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size
10,001+
Company stage
Acquired
Total funding
$3.3B
Headquarters
Mumbai, India
Founded
1996

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