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Johnson & Johnson

Makes prescription drugs and medical devices

Clinical Operations & Business Partner - Orthopedics

Field SalesPosted on Nov 10
Full-timeLas Condes, Santiago Metropolitan Region, ChileNo salary listed

About the Job

Requirements

  • Hold a higher-level nursing technician qualification (TENS) with an operating-room specialty, or a qualification in surgical instrumentation/arsenalería.
  • Maintain current registration in the National Registry of Individual Providers of the Superintendence of Health.
  • Have at least 4 years of operating-room experience as a surgical assistant, including administrative and commercial duties.
  • Hold a valid driving license.

Responsibilities

  • Manage medical-device product sales in new and established special accounts to meet and exceed sales goals and increase market penetration, while complying with company policies, healthcare-professional interaction rules, and applicable regulations.
  • Own assigned surgeries end to end, ensuring each is correctly requested, prepared, supported, and closed in the system.
  • Validate that surgery requests in the platform include accurate dates, clinical centers, surgeons, procedures, platforms, implants, and supplies.
  • Coordinate scheduling, requirements, operational contingencies, and collaboration to support adoption across business units.
  • Confirm in advance the availability and completeness of instruments, implants, disposable products, and supplies; promptly flag shortages or contingencies.
  • Prepare, install, calibrate, and verify platforms before each surgery, including power-up, system checks, camera, reference arrays, and connections.
  • Provide clinical support to surgeons and surgical teams during preoperative planning and intraoperative workflows.
  • Identify and resolve basic technical issues and escalate to technical support when needed.
  • Verify implant type, size, side, lot, and expiration date before opening.
  • Promote safe surgery and follow each clinical center's protocols.
  • Report adverse events, incidents, and equipment failures through company and clinical-center reporting systems.
  • Record all implants, supplies, and disposables used in each surgery, including lot and size, promptly and completely to support accurate billing and stock replenishment.
  • Complete administrative procedure closeout within required timelines, including documentation, platform status updates, and procedure and equipment-use records according to company and clinical-center protocols.
  • Clean and decontaminate instruments after each surgery.
  • Coordinate reprocessing of robotic and orthopedic instrument trays with the sterilization center and verify that trays are complete and in good condition.
  • Receive, store, and control implant inventory across business units.
  • Develop customer relationships and clinical adoption of platforms in Chile.
  • Meet assigned sales objectives, including territory market share targets.
  • Implement market-development activities, including commercial and technical presentations about products and new technologies.
  • Demonstrate the correct and safe use of products to physicians and healthcare professionals.
  • Promote and actively participate in professional education programs and activities.
  • Visit customers and build close, trusted relationships.
  • Manage contracts and tender processes as applicable.
  • Strategically administer and plan the assigned territory.
  • Coordinate surgeries with logistics teams to ensure products are available at customer sites.
  • Participate in national, regional, and local promotional activities requiring a high level of technical expertise.
  • Maintain a strong customer presence to resolve issues promptly and ensure customer satisfaction.
  • Provide ongoing feedback to management about customer needs, market dynamics, and improvement opportunities.

Desired Qualifications

  • Experience in orthopedic trauma and joint-replacement surgery, particularly knee and hip procedures.
  • Experience using robotic or surgical-navigation platforms.
  • Intermediate English proficiency.
  • Proficiency with Office 365 and Salesforce.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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