Full-Time
Web Developer Supervisor
University of Southern California
Research university in Los Angeles, CA
Compensation Overview
$117.7k/yr
Los Angeles, CA, USA
Hybrid
Hybrid work at the University Park Campus.
Bachelor's, Master's
Category
 Growth & Marketing (1) |
|---|
Required Skills
Communications
Adobe Photoshop
SEO
Canva
Marketing
Web Development
Graphic Design
Data Analysis
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Requirements
- A bachelor's degree in Computer Science, Public Relations, Business Administration, Marketing, or a related field is required.
- At least 7 years of experience in marketing, communications, and user or customer experience is required.
- At least 1 year of management experience providing frequent, regular performance coaching is required.
- Excellent written and oral communication skills are required, including the ability to synthesize complex materials and craft creative, persuasive messaging for varied audiences.
- Experience developing customer experience strategies and implementing customer-facing applications is required.
- Knowledge of human-centered design and user or customer experience best practices is required.
- Proven project management and organizational skills are required, including the ability to manage several projects and deadlines simultaneously.
- The candidate must be able to think strategically and serve as a thought partner to executive teams.
- Experience supporting customer needs and articulating strategies that motivate others to action is required.
- The candidate must be able to understand and work with large, complex systems and comply with and enforce pertinent policies, procedures, regulations, and requirements.
- The candidate must be able to manage necessary resources to resolve problems in a timely and effective manner.
Responsibilities
- Develop and implement engagement and digital communication strategies aligned with university goals and culture.
- Lead customer and user experience initiatives focused on accessibility, usability, and effective communication delivery.
- Oversee web and digital communication platforms, ensuring high-quality content, functionality, and user engagement.
- Collaborate with university leaders and stakeholders to develop customer experience visions and communication strategies.
- Gather and analyze audience interaction and engagement data to improve communication effectiveness and digital experiences.
- Develop segmentation strategies and user personas to better understand and serve university audiences.
- Establish communication governance standards, procedures, quality controls, and performance metrics.
- Drive innovation in digital communications by introducing new technologies, tools, and communication approaches.
- Supervise staff and student workers, providing coaching, performance management, and professional development.
- Manage multiple concurrent projects, timelines, and organizational priorities effectively.
- Support continuous improvement of communication systems, workflows, and digital platforms.
- Promote a collaborative and inclusive workplace culture aligned with university values and ethics.
Desired Qualifications
- A master's degree in Computer Science, Public Relations, Business Administration, Marketing, or a related field is preferred.
- 10 years of experience in marketing, communications, and user or customer experience is preferred.
- 4 years of management experience is preferred.
- Experience in human resources and/or higher education is preferred.
- Experience with change-management governance processes and development is preferred.
- Demonstrated experience developing and managing heterogeneous, high-performing teams is preferred.
- Experience developing customer relationships and delivering customer-focused service is preferred.
- Proven experience with object-oriented design, servers, and programming languages is preferred.
- Demonstrated experience with content management systems, applications, search engine optimization, and usability engineering is preferred.
- Experience with email distribution lists, graphic design, and photo-editing tools such as Canva and Photoshop is preferred.
- Experience with front-end and back-end website design is preferred.
The University of Southern California is a private research university with academic programs across the arts, sciences, business, engineering, law, health, and other professional fields.
Company Size
N/A
Company Stage
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Total Funding
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Headquarters
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Founded
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