Technical Program Manager - NPI & Technical Sales Enablement

The application window is expected to close on: 11/24/2026<p>NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.</p><br /><p><b>Meet the Team</b></p><p>Join the GFERS team, where we drive the New Product Introduction (NPI) Technical Enablement Framework across platform, security, and observability domains. Our team serves as the critical bridge between Product Management, Engineering, and GTM Field Leadership to ensure our global technical sales force is fully equipped for every innovation. We are a cross-functional group focused on operationalizing intake models and governing launch frameworks to maintain high-quality technical readiness. It is an exciting environment where we integrate agentic experiences and AI innovation to redefine how technical sellers are enabled.</p><br /><p><b>Your Impact</b></p><p>Lead the NPI and Technical Sales Enablement as a Technical Program Manager to ensure Solutions Engineers and Architects are technically ready for product launches. You will operationalize the formal NPI intake model and govern the Launch Tiering Framework aligned to the Cisco Product Development Methodology (CPDM). Drive the implementation of structured content for agentic NPI enablement and leverage AI-tooling to increase team workflow efficiencies. Success in this role means ensuring high-quality technical enablement is delivered across all release phases—from Alpha to General Availability—to maximize market impact.</p><br /><p><b>Minimum Qualifications</b></p><ul><li>8–10+ years of Technical Program Management, Product Operations, or Technical Sales Enablement in enterprise cloud, SaaS, or cybersecurity.</li><li>Demonstrated experience in New Product Introduction (NPI) life cycles, stage-gate governance, and tracking systems like Jira, Asana, or Confluence.</li><li>Strong understanding of technical selling personas (SEs/SAs) and the specific assets and skills required for NPI readiness.</li><li>Professional background in security, ITOps, observability, or data management and analytics.</li><li>Bachelor's degree in Computer Science, Engineering, Business, or equivalent practical experience.</li></ul><br /><p><b>Preferred Qualifications</b></p><ul><li>Experience with AI agents, automated content workflows, and modern enablement tooling pipelines.</li><li>Proven ability to drive alignment across Product, Engineering, and Field Sales teams without direct authority.</li><li>Prior experience or specific knowledge of Splunk products and ecosystems.</li><li>Ability to develop metrics and reporting using technologies such as Power BI or Tableau.</li><li>Ability to manage complex interlocks between Technical Marketing and Product Management.</li></ul><p></p><h1>Why Cisco? </h1><p>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><p>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. </p><p>We are Cisco, and our power starts with you. </p><p></p><h1>Message to applicants applying to work in the U.S. and/or Canada:</h1><p></p>The starting salary range posted for this position is $111,100.00 to $147,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.<p></p><p>Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.</p><p></p><p>U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.</p><p></p><p>U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:</p><ul><li><p>10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees</p></li><li><p>1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco</p></li><li><p>Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees</p></li><li><p>Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)</p></li><li><p>80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next</p></li><li><p>Additional paid time away may be requested to deal with critical or emergency issues for family members</p></li><li><p>Optional 10 paid days per full calendar year to volunteer</p></li></ul><p></p><p>For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.</p><p></p><p>Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:</p><ul><li><p>.75% of incentive target for each 1% of revenue attainment up to 50% of quota;</p></li><li><p>1.5% of incentive target for each 1% of attainment between 50% and 75%;</p></li><li><p>1% of incentive target for each 1% of attainment between 75% and 100%; and</p></li><li><p>Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.</p></li></ul><p></p><p>For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.</p><p></p><p>The applicable full salary ranges for this position, by specific state, are listed below:</p><p></p><p>New York City Metro Area:</p>$134,500.00 - $202,600.00<p></p><p>Non-Metro New York state & Washington state:</p>$119,200.00 - $200,800.00<p></p><p>* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.</p><p>** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.</p>