RPA Automation Developer & Operations Engineer

Introduction


Overview

Pen Underwriting is a leading underwriting agency that partners with over 500 broking businesses across Australia, delivering innovative insurance solutions backed by deep underwriting expertise, strong insurer relationships, and a collaborative, people-focused culture.

Our point of difference is the combination of deep technical expertise and exceptional service. Our close-knit team of commercial insurance professionals brings more than 1,000 years of collective underwriting experience, helping us solve complex risks and build long-term, trusted relationships with brokers and insurer partners. As part of Gallagher, a global insurance brokerage, we combine the agility of a specialist agency with the backing of a global group.

We're proud of our collaborative culture and our focus on great outcomes for our broker and insurer partners. We value diversity, inclusion, and community engagement, and we support our people to grow, contribute, and succeed. It's a workplace built on strong relationships, collaboration, and shared success.

About the role

Join Pen as an RPA Automation Developer & Operations Engineer, responsible for maintaining and enhancing automation solutions that improve operational efficiency. Working with tools such as UiPath, Power Automate, Python, and .NET, you will support, troubleshoot, and optimise RPA workflows while collaborating with business leaders to drive innovation, process improvement, and automation excellence.

Key Responsibilities

• Identify and deliver automation opportunities that improve business efficiency and processes.
• Design, develop, test, implement, and enhance RPA solutions using best-practice development standards.
• Support, maintain, monitor, and troubleshoot RPA bots and workflows to ensure stable, reliable operations and SLA achievement.
• Collaborate with stakeholders and cross-functional teams to integrate automation solutions with existing systems and business priorities.
• Create and maintain technical documentation, while providing regular updates on progress, risks, and issues.
• Drive continuous improvement by adopting emerging automation technologies and participating in on-call support for critical systems.

Skills and experience

• 5+ years’ experience in automation development and engineering.
• Proven expertise with UiPath, Power Automate, and RPA technologies.
• Strong programming skills in Python, .NET, or similar languages.
• Experience integrating automation solutions with enterprise systems and APIs.
• Strong troubleshooting, process optimisation, and stakeholder management skills.
• Insurance industry experience preferred, with exposure to AI/ML, cloud platforms, and modern automation tools. 

Why Join Gallagher?
At Gallagher, we believe in empowering our people to thrive both professionally and personally. Here’s what you can look forward to:

• Grow Your Career: Unlock personalised career pathways, access tailored training programs, and benefit from tuition assistance to support your professional growth.
• Prioritise Your Wellbeing: Take advantage of our wellbeing initiatives, including an employee assistance program, additional Lifestyle Leave, and resources to help you stay balanced and healthy.
• Enjoy Rewards and Benefits: Save with Gallagher Rewards, offering discounts at over 350 major retailers. Plus, participate in our Employee Stock Purchase Plan and explore salary-sacrificed superannuation options.
• Make a Difference: Give back to the community with paid volunteering days to support causes close to your heart.
• Be Part of an Inclusive Culture: Join a workplace that celebrates diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities, and lifestyle choices.

Employment offers are subject to satisfactory reference & background checks.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.

This is an exciting chance to join a global leader and make a real impact. Apply now via Gallagher Careers. Our Talent Acquisition team is here to help at [email protected].