Papa John's

Pizza delivery and carryout services

General Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeGreensboro, NC, USANo salary listedIn-person

About the Job

Requirements

Two years of successful restaurant management or supervision experience is preferred.
A high school diploma or equivalent is required.
ServSafe or applicable local or state food service certification is required.
Basic accounting skills, including invoice reconciliation and financial statement analysis, are required.
Cash management skills are required.
The role may require bilingual ability in certain markets.
A valid driver's license under the laws of the state where the employee works, insurance, a satisfactory vehicle, and the ability to drive are required.
The employee must be at least 18 years old.
The employee must be able to work 50 or more hours per week, including nights, weekends, and emergencies, on a scheduled or unscheduled basis.
The employee must use data to generate operational insights.
The employee must plan and prioritize work based on impact and value.
The employee must demonstrate financial and business acumen.
The employee must solve problems using rigorous logic and effective solutions.
The employee must continually improve processes.
The employee must be able to build and leverage talent.
The employee must be able to adapt to a challenging, fast-paced environment and new situations.
The employee must communicate information effectively to senior leaders.
The employee must work cross-functionally on multiple initiatives and have a record of advancing projects.

Responsibilities

Manage and assume responsibility for all functions of a Papa John's restaurant to ensure profitability through self-sufficient leadership, sound decision-making, planning, forecasting, and effective systems.
Manage restaurant operations and execute company policies, procedures, programs, and systems while ensuring compliance with federal, state, and local laws and ethical business practices.
Oversee all operational aspects of the restaurant, including Operations Manager duties when that role is unavailable or unfilled.
Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to correct concerns.
Respond promptly and professionally to customer concerns, solicit customer feedback, share it with the team, and use it to improve operations and build brand loyalty.
Oversee training and execution of quality standards.
Oversee recruiting to meet staffing needs and ensure compliance with uniform and appearance standards.
Establish and communicate performance expectations, conduct timely performance reviews, document performance issues, and take appropriate disciplinary action, up to and including termination.
Coach and develop direct reports and build teamwork, energy, and fun, including implementing recognition programs to reward and retain high-performing team members.
Manage sales goals against budget and prior year by ensuring prompt, friendly customer service and addressing sales trends such as ticket average and order frequency.
Seek additional sales through traditional and non-traditional methods, including local restaurant marketing and building a positive community presence.
Manage profit goals against budget and prior year; keep food, labor, and other controllable costs within budget and correct deviations using the FOCUS System.
Develop and implement plans to resolve unfavorable trends and enhance profits.
Execute administrative and cash management duties.
Plan and manage inventory levels using the restaurant's computerized inventory system to meet sales demand and minimize loss.
Manage company assets by ensuring the restaurant is clean, fully equipped, and that equipment operates properly.
Ensure the restaurant meets safety and security standards and oversee preventive maintenance and repairs as needed.

Desired Qualifications

Two years of successful restaurant management or supervision experience is preferred.

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The General Manager for Corporate Restaurant Operations managesandassumes responsibilityfor allfunctionsofaPapaJohnsrestaurant to ensurerestaurant profitability. This isaccomplishedbybeingaself-sufficient leader,makingquality decisions,andensuring proper planning, forecasting, and systems are in place. Other responsibilities include themanagement ofoperationsincludingtheexecutionofall Companypolicies, procedures,programs,andsystems. Ensurescompliancewithallfederal, stateand local lawsandethical businesspractices.

This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Duties and Responsibilities (other duties as assigned)

Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.Professionally and promptly respond to all customer concerns or issues.Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports.Document performance issues and take appropriate disciplinary action, up to and including termination.Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.Execute administrative and cash management duties.Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Education, Experience & Certifications

Two years successful restaurant management or supervision experience preferred.
High school diploma (or equivalent) required.
Serv-Safe/Local/State Food Service Certification
Basic accounting including invoice reconciliation and financial statement analysis.
Cash management skills
Bilingual in certain markets
Must have a driver’s license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle and ability to drive.
Must be 18 years of age or older.
Must be able to work long hours (50+ hours per week required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.

Functional Skills

Analytical Skills: effectively uses data to generate insights for operations excellence.
Planning & Prioritization: highest impact, highest value
Financial & Business Acumen
Communicates Effectively and Candidly
Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions.
Process Improvement: Strive to continually improve.
Ability to build and leverage talent.
Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise.
Ability to effectively communicate, inform, and influence senior leaders.
Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects.

Our Values

EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING – Integrity, Character and Community
PEOPLE FIRST – Customer and Team member Focus
INNOVATE TO WIN – Think Differently and Lead Change
HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

CUSTOMER FOCUSED - Put the customer’s needs first
RESULTS DRIVEN – Commit to achieving objectives
INNOVATIVE MINDSET – Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
COLLABORATION – Work together in the most effective way

Papa Johns is an equal opportunity employer.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.

About the Company

Papa John's

Pizza delivery and carryout services

Papa John's offers pizza delivery and carryout through a mix of company-owned and franchised stores. Customers place orders online or by phone for delivery or pickup, and the company earns revenue from pizzas, sides, and beverages, alongside royalties from franchisees. Its pizzas are built around high-quality ingredients, with detailed nutritional information provided to appeal to health-conscious customers. A rewards program and promotional codes drive repeat business and attract price-sensitive buyers. Compared to competitors, Papa John's emphasizes ingredient quality and transparency, and uses a franchising model to expand its footprint while maintaining direct customer relationships through online ordering and loyalty incentives. The company aims to make convenient, higher-quality pizza accessible to a broad customer base and grow its network and sales through both direct and franchised channels.

Company size: 10,001+
Company stage: IPO
Headquarters: Jeffersontown, KY
Founded: 1984

Recently Posted Jobs

Explore more opportunities at Papa John's

See more jobs