I

Illumina

Develops sequencing platforms and consumables

Field Service Engineer 2

Full-TimeUpdated on 10/24/2026
$74.9k - $112.3k+ Bonus or commission + Equity
Mid, Senior
Bachelor's, Master's
Texas, USA
In PersonOnsite role based in Houston, Texas.
Field ServiceEquipment Field Service
No H1B Sponsorship

About the job

Requirements
  • Typically requires a bachelor's degree and a minimum of 2 years of related experience, or an advanced degree without experience, or equivalent work experience.
  • Requires 2–6 years of relevant experience or direct experience servicing Illumina products.
  • Must be highly motivated and have problem-solving ability.
  • Must be able to operate as an independent contributor and as a cooperative member of a team.
  • Requires excellent verbal and written communication skills.
  • Requires biotechnology or biomedical industry knowledge, or applicable military experience.
  • Requires familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.
  • Requires technical knowledge of computer hardware, Windows operating system, and networking.
  • Requires planning, scheduling, and prioritization skills.
Responsibilities
  • Install, repair, and maintain Illumina platforms.
  • Troubleshoot a wide variety of complex customer-reported problems.
  • Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction.
  • Complete post-repair and post-installation validation runs as required on all platforms.
  • Manage administrative tasks, including SFDC case management, in a quality manner and within established guidelines, making suggestions and changes when needed.
  • Independently manage accounts and build and strengthen customer relationships.
  • Schedule and perform equipment upgrades and new installations.
  • Use and maintain current service and training manuals, Field Service Bulletins, and standard operating procedures, and facilitate remote connectivity to customer instrumentation.
  • Escalate repairs as needed and serve as the primary point of contact for escalation-related activities.
  • Run reports on instrument failures and use data to proactively service instruments to avoid costly downtime.
  • Lead regular meetings with site personnel and report metrics related to instrument performance and downtime.
  • Partner with NSST and product support on ongoing sustaining engineering activities, including product performance monitoring and product improvement efforts.
  • Communicate and oversee rotational support locally or from other regions.
  • Assist other Field Service Engineers in troubleshooting complex issues.
  • Provide additional onsite training and support to other Field Service Engineers to develop their skill sets.
  • Identify site-efficiency opportunities that reduce mean time between repair and increase instrument uptime.
  • Ensure proper service-parts inventory levels and make changes as needed.

About the company

Illumina provides integrated sequencing platforms and related consumables for analyzing genetic variation and biological function. Its instruments range from high-throughput NovaSeq systems to benchtop MiSeq/iSeq units, all built on sequencing-by-synthesis technology acquired from Solexa. Revenue comes from instrument sales plus a recurring stream of consumables, reagents, library preparation kits, and services. The company differentiates itself with a broad end-to-end ecosystem and strategic acquisitions (Solexa, GRAIL, SomaLogic) that expand capabilities into multiomics and clinical diagnostics.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Diego, California

Founded

1998

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Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $1.16 billion, and guidance rose to $4.64 billion.
  • NovaSeq X demand stayed strong in Q2 2026, especially with clinical customers.
  • Illumina joined the S&P 500 on September 21, 2026, lifting passive demand.

What critics are saying

  • Element Biosciences won a Munich injunction on July 14, 2026, targeting MiSeq sales.
  • Element's U.S. antitrust and patent cases continue, threatening discounts, bundling, and customer lock-in.
  • A broad European exclusion order or appeal loss could cripple Illumina's reagent franchise.

What makes Illumina unique

  • NovaSeq X anchors Illumina's installed base and consumables flywheel in 2026.
  • Illumina combines sequencing, consumables, services, and multiomics across 155-plus countries.
  • Solexa's sequencing-by-synthesis platform still underpins its differentiated short-read dominance.

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Benefits

  • Professional Development Budget

Growth & Insights and Company News

6 month growth

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1 year growth

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Yahoo Finance
Oct 23rd, 2026
Illumina stock is up 172.2% in a year, but is Thermo Fisher the cheaper buy?

Illumina and Thermo Fisher Scientific both sell to drug developers and patient-testing labs, but their financial profiles split evenly. Illumina stock returned 172.2% over the past year, against 21.7% for Thermo Fisher. Illumina raised its 2026 revenue forecast to a midpoint of $4.62 billion on July 30, driven by clinical markets. Thermo Fisher raised its 2026 guidance on October 21 to $47.7 billion–$48.2 billion, after third-quarter revenue rose 9% to $12.14 billion. Illumina leads on margins and debt: a 66.4% gross margin against 40.8%, and debt equal to 6.2% of market value against 17.0%. Thermo Fisher leads on price and growth. Illumina trades at 49.3 times trailing earnings, against 36.0 for Thermo Fisher, which also grew revenue 7.2% against 4.9%.

San Diego Biotechnology Network
Oct 20th, 2026
Illumina to webcast Upcoming Investor Conference.

Illumina to webcast Upcoming Investor Conference. SAN DIEGO, Oct. 20, 2026 /PRNewswire/ - Illumina, Inc. (NASDAQ: ILMN) today announced that members of its management team will participate at the following investor conference: Upcoming Investor Conference UBS Global Healthcare Conference on November 10, 2026 The fireside chat is...

PR Newswire
Oct 14th, 2026
Illumina launches BioInsight Platform, unifying genomic AI, analysis software and data

Illumina has launched the BioInsight Platform, its first unified software environment for turning genomic and multiomic data into biological evidence. The platform combines the company's analysis tools, purpose-built AI models, and curated datasets in one place with a single sign-on. It includes DRAGEN v4.6, which can now run across supported cloud and standard CPU environments. The Global Parkinson's Genetics Program uses DRAGEN to support about 170 research projects. A usage-based credits model replaces annual subscriptions. The platform also offers the new SpliceAI2 model for rare disease research. Illumina will show the platform at the American Society for Human Genetics annual meeting in Montreal next week, and researchers can sign up for a free trial.

PR Newswire
Oct 8th, 2026
Illumina launches SpliceAI2, identifying 17% more disease-relevant variants in rare disease research

Illumina has released SpliceAI2, a genomic AI model designed to help researchers identify disease-relevant genetic variants in rare disease research. The new model identified 17% more disease-relevant variants compared to other splicing models when applied to a rare disease research dataset. SpliceAI2 predicts splice effects, which is crucial for resolving variants of uncertain significance in rare disease research, hereditary cancer testing, and drug discovery. Together with Illumina's other genomic AI models, PromoterAI and PrimateAI-3D, researchers can now identify up to twice as many variants with predicted biological impact. The model was trained on a dataset 100 times larger than the original SpliceAI. Analysis showed SpliceAI2 improved quantification of splice site usage by 34% compared to the next best model. Researchers can access SpliceAI2 through Illumina's BioInsight applications, including DRAGEN Annotation and Emedgene.

Vialynx Inc
Oct 8th, 2026
Illumina releases SpliceAI2 to help advance rare disease research.

Illumina releases SpliceAI2 to help advance rare disease research. Science · OCT 8, 2026 PR Newswire In a rare disease research dataset, SpliceAI2 identified 17% more disease-relevant variants compared to other splicing models Illumina's genomic AI models... In a rare disease research dataset, SpliceAI2 identified 17% more disease-relevant variants compared to other splicing models Illumina's genomic AI models now collectively enable researchers to identify 2x as many variants with predicted biological impact SAN DIEGO, Oct. 8, 2026 /PRNewswire/ - Illumina, Inc. (NASDAQ: ILMN) today introduced SpliceAI2, a new genomic AI model designed to address one of the central challenges in genomics: understanding the functional consequences of genetic variation. SpliceAI2 helps researchers identify disease-relevant splice variants that otherwise may go unnoticed. Predicting splice effects is key to resolving variants of uncertain significance in rare disease research, hereditary cancer testing research, and drug discovery. When applied to a rare disease research dataset, SpliceAI2 identified 17% more disease-relevant variants compared to other splicing models. "Variant effect prediction tools, such as SpliceAI2, are among the key areas of focus for the BioInsight AI Lab," said Rami Mehio, senior vice president and general manager of BioInsight at Illumina. "As researchers work to elucidate the effect of mutations, we are uniquely positioned to unite genomic data and scientific expertise at scale, delivering the AI tools that can advance discovery and human health." The BioInsight AI Lab focuses on three main areas of scientific impact: generating genomic and multiomic data to power AI tools; developing genomic AI models for variant effect prediction and prioritization; and training biological foundation models. "Illumina is advancing AI to systematically shrink the portion of the genome that remains uninterpretable," said Kyle Farh, vice president of Illumina's BioInsight AI Lab. "Genomics has driven some of the most consequential genetic disease breakthroughs of the past two decades. Today, we are equipping researchers with the next generation of technology to help understand the underlying causes of disease." SpliceAI2, PromoterAI, and PrimateAI-3D form a suite of genomic AI models designed to help researchers assess the functional impact of genetic variation across a broad spectrum of variant effect types, including splice, promoter, and missense variants. Together, these genomic AI models now collectively enable researchers to identify up to twice as many variants with predicted biological impact. SpliceAI2 enables state-of-the-art variant interpretation across rare disease and population health research Accurate interpretation of the functional consequences of genetic variation remains a central challenge for life science research. Splicing is the process by which RNA transcripts are assembled before protein production. Splice variants can disrupt transcripts, alter gene function, and interfere with protein function. Cryptic splice sites contribute to a significant burden of rare disease cases but are challenging to identify through traditional approaches. SpliceAI2 improves researchers' ability to identify and interpret these variants and provides accurate prediction of cell type-specific splicing. A newly released preprint from Illumina's BioInsight AI Lab evaluated SpliceAI2's performance against the original SpliceAI and alternative splice prediction models. According to analyses of matched DNA and disease phenotype data from Genomics England cohorts, SpliceAI2 identified 17% more disease-relevant splice variants than other models. Analysis of matched whole genome and RNA sequencing data from the NIH's Genotype-Tissue Expression Portal showed that SpliceAI2 improved quantification of splice site usage by 34% compared to the next best model. SpliceAI2 results also aligned more closely with downstream protein effects seen in UK Biobank proteomic datasets and better captured the effects of splice variants across multiple population genomics datasets. Researchers worldwide already use genomic AI from Illumina to drive deeper insights into their sequencing data. The first generation of SpliceAI has become the splice variant prediction tool of choice for researchers, cited in over 3,400 publications to date. It is incorporated into guidelines from ClinGen, a clinical research body that sets standards for clinical genomics, for splice variant interpretation. Trained on a dataset that is 100 times larger than the original SpliceAI, SpliceAI2 advances the model through significantly improved prediction of splice variants, enabling the detection of more disease-relevant variants while reducing the overall number of variants requiring review. Customers on the frontline of rare disease and drug discovery research can easily access SpliceAI2 through Illumina's BioInsight applications, including DRAGEN Annotation for AI-powered and traditional variant annotation, and Emedgene for germline research. BioInsight is Illumina's data, software, informatics, and AI business, helping researchers, healthcare organizations, and biopharma companies transform genomic and multiomic data into biological insights. BioInsight enables customers to accelerate discovery, identify and validate drug targets, deepen understanding of disease biology, and advance precision medicine. BioInsight's growing portfolio includes the groundbreaking BioInsight AI Lab as well as resources such as the Billion Cell Atlas, which helps biopharma partners connect genetic signals to cellular mechanisms and biological function. Read the full preprint here About Illumina Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as a global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical, and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture, and other emerging segments. To learn more, visit illumina.com and connect with us on X, Facebook, LinkedIn, Instagram, TikTok, and YouTube. Contacts Investors: Illumina Investor Relations 858-291-6421 [email protected] SOURCE Illumina, Inc. Published by News Desk · WeeklyReviewer The WeeklyReviewer news desk monitors breaking developments around the clock - sourcing, verifying, and publishing real-time industry news across business, technology, politics, science, sports, and world affairs. Every story that comes through the Live Wire is reviewed for accuracy before publication, keeping our readers ahead of the curve without the noise.