Full-Time
Manager – Support Engineering
Updated on 4/15/2024
Customizable headless CMS with real-time collaboration
Senior
San Francisco, CA, USA
- 5+ years of industry experience in a technical support capacity with 2+ years of direct front line management experience
- Exceptional communication and organizational skills
- Deep knowledge of JavaScript, TypeScript, and front-end frameworks like Next.js
- Versed about existing trends in code development (i.e. frameworks, technology landscape, infrastructure)
- Experience debugging complex technical issues with other developers and end-users
- Passion for helping others be successful and fulfill their potential
- Demonstrated capacity to quickly learn new concepts and technologies
- Self-starter who takes initiative and is energized when there is no obvious solution
- Lead, develop, and hire to our Support team in North America
- Partner with Support leadership to handle escalations, conduct operational reviews, and balance our resources
- Develop and mature our support efforts by implementing our target operating model
- Manage and nurture a tight interface with Customer Solutions, Product, and Engineering ensuring a continuous data-driven feedback loop
- Work to improve and develop internal processes, standards, and tooling
- Act as a player/coach working closely with our Enterprise customers to resolve technical issues and answer questions
- Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues
- Develop standard solutions, author self-serve resources, and improve documentation where needed
- Be the customer’s voice and use people's feedback to help improve our product
- Build and maintain support infrastructure, tooling, and workflows
- Liaise between customers and internal teams during incidents and escalations
- Continuously research best practices and learn existing and upcoming features of Sanity's content platform
Sanity, a headless CMS designed for real-time collaboration and API-first content management, offers a dynamic and adaptable work environment with a focus on treating content as data. This approach not only streamlines operational efficiency but also drives content experiences across diverse sectors like marketing, e-commerce, and support. Chosen by top-tier companies like PUMA, AT&T, and Burger King, Sanity provides a compelling platform for both personal and professional growth in a leading-edge tech landscape.
Company Stage
Series B
Total Funding
$90.4M
Headquarters
San Francisco, California
Founded
2018