Senior Director - Pursuit Operations

Company Description

See how Epsilon powers connected marketing by unlocking the full potential of data and identity.

Overview

Pursuit Operations is the engine that keeps Epsilon's pursuits moving. It exists to run a disciplined, repeatable pursuit motion so that every RFP and major pursuit is organized, on time, compliant, and client-ready. The function owns the workflow, the submission mechanics, the content library, and the process governance that turn a pipeline of opportunities into clean, high-quality client submissions. The work is measured against missed deadlines, compliance accuracy, rework, and the time it takes to move from intake to a client-ready package.

Solutions at Epsilon is moving from a case-by-case, RFP-support posture to a single operating model, and Pursuit Operations is the backbone of that shift. This role builds and runs the system: clear intake paths with prioritization and SLAs, standard stages and required artifacts, a governed content library, and post-pursuit debriefs that feed improvements back into the process. The goal is a motion Sales can count on, with clear ownership and clean handoffs, that scales as the business grows.

This is a hands-on operating role, not a manage-from-above seat. The Senior Director sets the standard and also runs the tracker, enforces the deadlines, and holds the quality bar on submissions. The role leads the Pursuit Operations team and develops it, while staying close enough to the work to catch the missed owner, the stale content, or the compliance gap before it reaches a client.

The role reports to the leader of the Solutions organization and partners daily with Solutions Consulting, Sales Engineering, Value Consulting, and Sales. Pursuit Operations enables pursuits rather than owning them: it does not set solution strategy, scope, or feasibility, and it does not own pricing or the client narrative. Its mandate is to make the motion fast, clean, and reliable, and to be a growth enabler, never a bottleneck.

Responsibilities

What You'll Achieve

You will run the pursuit engine for Epsilon's Solutions organization, hands-on. You will build and operate the intake, workflow, submission, content, and governance systems that make every meaningful pursuit organized, on time, and client-ready, and you will lead the team that runs them.

In this role, you will:

• Orchestrate pursuit workflow end to end. Own the timelines, achievements, routing, reminders, and partner concerns for every active pursuit, so nothing slips. Run clear intake paths with prioritization, tiering, and SLAs, so each pursuit gets the right level of coverage and capacity is protected.
• Own bid mechanics and submission quality. Make sure submission requirements, compliance checks, formatting standards, portal uploads, and final packaging are buttoned up on every pursuit. The standard is zero missed deadlines and clean, compliant submissions.
• Run content assembly and version control. Maintain a single source of truth for each pursuit, with document hygiene, controlled edits, a clear final-release process, and QA, so the team never loses time to versioning chaos or sends the wrong file.
• Build and govern the reusable content system. Stand up and maintain a library of approved modules, product descriptions, proof points, case studies, language, and boilerplate, with named owners and a freshness process, so the team assembles from current, approved content rather than reinventing it each time.
• Govern the pursuit process. Define and enforce standard stages, required artifacts, intake fields, and stage gates, and run post-pursuit debriefs that capture what worked, what did not, and the top changes to process, templates, and content for next time.
• Build the operating model, not just run today's queue. Move the function from custom heroics to a repeatable system. Use standard artifacts, clear rules of engagement, and a motion that flexes from a quick advisory check to a drop-everything, must-win pursuit without changing the rules.  
• Lead and develop the Pursuit Operations team. Set clear roles and ownership, coach the team, and set the standard on operational rigor, while keeping the function lean and close to the work.
• Coordinate across the pursuit. Support Solutions Consulting and Sales with packaging the client-ready story, support Sales Engineering by coordinating technical sections and accurate insertion of responses, and keep Sales on top of deadlines and collaborator coordination.
• Measure and improve the motion. Track missed deadlines, compliance accuracy, rework and version churn, and cycle time from intake to client-ready package, and use post-pursuit debriefs to drive the system forward.

Qualifications

What you'll bring with you:

• Deep proposal and pursuit operations leadership. You have run RFP, bid, or pursuit operations for a sales or pre-sales organization, and you have owned the workflow, submission quality, and content behind it. You know what it takes to land complex submissions on time, every time.
• Operating-model and process design. You have built intake paths, SLAs, stage gates, and governance from the ground up, and turned an ad-hoc, case-by-case function into a repeatable system that people actually follow.
• Content library and knowledge management. You have established and managed a reusable content or proposal library at scale. You implemented ownership models and freshness standards. Ideally, this was on a platform like Responsive (RFPIO), Loopio, or a similar system.  
• Hands-on operational rigor. You run the tracker yourself. You are the person who notices the unassigned item, the stale answer, or the compliance gap, and closes it before it becomes a problem. You hold deadlines without drama.
• People leadership. You have led and developed an operations, proposal, or pursuit team, set clear ownership, and raised the standard of work without adding bureaucracy.
• Cross-functional orchestration under deadline pressure. You coordinate across solutions, technical, commercial, and sales partners, keep everyone to the plan, and keep the motion moving when a deal gets hot.  
• Measurement orientation. You manage to operational metrics: deadline compliance, cycle time, rework, and compliance accuracy, not activity for its own sake, and you can show the data.
• Ten-plus years in proposal, pursuit, bid, or sales operations, with the most recent portion leading the function for a multi-product commercial organization.

Why you might stand out from other candidates:

• You have taken a fragmented, every-team-has-its-own-way operation and unified it into one model, with one set of rules for intake, prioritization, artifacts, and sign-offs.
• You can impose structure in the field (SLAs, gates, version control) without becoming the bottleneck. You understand that a good process beats last-minute heroics, and that the job is to enable the win, not to gatekeep it.
• You have governed a large content library back to health (current, owned, deduplicated, and actually used) and you have the before-and-after to show for it.
• You have run high-stakes, fast-turnaround submissions (the 48-hour, must-win kind) and kept them clean and compliant under pressure.
• You are comfortable building inside a function that is still being shaped, and you deliver value without waiting for the org chart to settle.
• You have worked across a multi-product, multi-capability portfolio, and you know how to keep submissions accurate and on-message when the content spans very different products and buyers.

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please contact [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-NK1

 

Compensation Range: USD $128,000.00 - USD $192,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/15/2026.