Field Service Representative

Job Description

Job  Summary:

We are seeking a qualified and experienced Field Service Representative. The role is critical for managing and supporting our Marine Tank Farm (MTF) and Closed-Loop business segment. The successful candidate will be responsible for ensuring high service standards, minimizing downtime, and maintaining strong customer relationships.

Essential Responsibilities / Expectations:

• Customer service: Provide support to customers in external facilities, and ensure customer satisfaction
• Installation, repair, and maintenance: Install, repair, maintain, and test equipment at the site
• Troubleshooting: Identify and resolve issues
• Reporting: Generate service reports
• Safety: Responsible for complete EHS activities at the Customer site
• Compliance: Adhere to company rules and regulations
• Teamwork: Collaborate with colleagues and share information
• Equipment management: Maintain tools and equipment
• Training: Teach customers on Water treatment chemicals
• Flexibility: Adjust plans and asset allocation as needed
• Leadership: Guide, motivate, and manage a team of technicians

Key Skills Required

• Troubleshooting at site: Diagnose and resolve technical, mechanical, and chemical issues at site to ensure continued functionality and system reliability.
• Customer Support: Provide technical assistance, guidance, and training to clients on chemical treatment and system operation with best practices. 
• Documentation: Accurately document all service, and daily/weekly and monthly reports related  activities in detailed.
• Performance Monitoring: Monitor and analyze equipment performance, implementing strategies to improve reliability and efficiency.
• Collaboration: Work closely with other engineers, technical staff, support function and technical team to resolve complex problems and enhance service quality.
• Safety Compliance: Ensure all work complies with relevant health, safety, and regulatory standards. 
• Inventory Management: Manage the inventory of chemical stock at site and share input for timely shipment to avoid any surprise 

Experience Required: 3 to 8 years

Qualifications

 B.Sc./M.Sc./ B.Tech./Diploma (Chemical)

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.