Duty Manager

Description du poste

Mission principale :
Assurer le bon fonctionnement de l'hôtel pendant son service, garantir la satisfaction des clients et coordonner les différents services opérationnels.

Principales responsabilités :

• Superviser les opérations quotidiennes de l'hôtel.
• Accueillir et assister les clients, gérer les réclamations.
• Coordonner les équipes (réception, housekeeping, restauration, sécurité, etc.).
• Veiller au respect des procédures, des normes de qualité et de sécurité.
• Résoudre les incidents et prendre les décisions nécessaires en l'absence de la direction.
• Assurer un reporting des événements importants.

Qualifications

• Excellentes capacités de communication et de leadership.
• Sens du service client et gestion des conflits.
• Organisation, réactivité et prise de décision
• Bonne maîtrise du français et de l'anglais.

Informations supplémentaires

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.