Pulse Games

Mobile platform with skill-based cash tournaments

Head of Customer Support

Customer SupportConfirmed live in the last 24 hours

Full-timeAtlanta, GA, USANo salary listed

About the Job

Requirements

At least 7 years of experience in customer support or customer experience in the mobile game industry, including at least 3 years in a leadership role.
Proven experience scaling support operations in mobile games.
Deep familiarity with support tools.
Strong analytical skills and the ability to use data to make decisions and drive improvements.
Leadership and people management skills.
Communication and collaboration across departments.
Must be based in the United States.

Responsibilities

Build and scale a world-class customer support organization.
Define and execute support strategy across all player touchpoints, ensuring consistency and quality.
Implement tools, automation, and processes to improve efficiency, scalability, and self-service options.
Track and optimize key performance indicators to drive continuous improvement.
Oversee sensitive cases involving payments, fraud, and responsible gaming, ensuring compliance with regulatory standards.
Collaborate with the product team to deliver safe and engaging player experiences.
Represent the player’s voice and ensure their perspective informs product and operational decisions.

Head of Customer Support

Pulse Games · Atlanta, United States (Hybrid) · Full-time · Posted 2026-06-12

Workplace: hybrid

Department: Customer Support

Description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

Build and scale a world-class customer support organization
Define and execute support strategy across all player touchpoints, ensuring consistency and quality
Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
Track and optimize KPIs to drive continuous improvement
Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
Collaborate closely with product team to deliver safe and engaging player experiences
Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
Proven experience in scaling support operations in mobile games
Deep familiarity with support tools
Strong analytical mindset; comfortable using data to make decisions and drive improvements
Excellent leadership and people management skills
Strong communication and collaboration skills across departments
Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

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Apply at Pulse Games

About the Company

Pulse Games

Mobile platform with skill-based cash tournaments

Pulse Games runs a mobile platform for skill-based competitive gaming where players can win real money. It uses an advanced matchmaking system to pair opponents of similar skill for fair matches and offers both free-to-play and paid cash tournaments. Payments are processed securely through partners like PayPal, Visa, and Mastercard with PCI DSS compliance, and the platform takes a rake from prize pools. The games focus on 2-player competitive board titles that are cross-platform and mobile-friendly, with a league system that advances players from Bronze to Master based on performance and seasonal leaderboards. Its goal is to provide a real-time competitive gaming space with monetization options and a clear ranking ecosystem for players.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2024

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