Nsb – Host @ Level99 Entertainment

WHO WE ARE

Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at http://www.level99.com.

A young, entrepreneurial company, Level99 has immediate plans to expand nationwide. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

RESPONSIBILITIES

The Host Team will greet guests in an upbeat, welcoming manner. This person will use a genuine greeting and make our guests feel welcome through our actions.
Review daily tasks checklist to have the host stand and surrounding area clean and ready for service.
Point person is the overall pace-setter. The Point will direct the Seater where to seat the party and communicate any wait times and table status with guests.
The Seater will be prepared with menus for all people in the party. Seater will walk at the guest’s pace while conversing in a natural, genuine conversation.
Our guests are the focus of why we are here. That is why we follow the etiquette of Guest Right of Way (G.R.O.W.). In addition, we follow the 10/6 Rules. When you are 10 feet away from the guest, make eye contact and smile to acknowledge the guest. 6 feet away from guests, make eye contact, smile, say hello and allow G.R.O.W.
The Host Team monitors the reservations list and plans accordingly. Large parties, typically 8 or more, will need to be communicated with the Coordinator/MOD.
As a member of the HostTeam you’ll strive to answer phone calls within two rings.
Assist with monitoring the takeout orders, gift cards or other functions of the host stand.
Help guests with any retail and merchandise needs they may have.
The Host Team should express gratitude when guests are departing.
Constantly making rounds throughout the restaurant to retrieve menus from side stations.
Embracing change and desire to grow with Night Shift Brewing at Level99.
Contribute to transparency between team members and management
Comply with all health, safety and hygiene standards and policies.
When time allows assist with service in the restaurant, like bussing and running of food.
Perform all other duties needed and requested

MUST-HAVE SKILLS

Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required. Weekend availability is a MUST.
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Ability to work well under pressure in a fast paced, ever changing work environment
Effective verbal and written communication skills
Knowledge of health and sanitation code and policies

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Nsb – Host

Level99 Entertainment

RESPONSIBILITIES

MUST-HAVE SKILLS

6 month growth

1 year growth

2 year growth

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