Manager – Systems Engineering - IBM MQ/SWIFT, Application Engineering

Job Description

We are on a mission as a team.  We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities.  Our start-up roots keep us nimble, flexible, and moving fast.  We take ownership and make decisions. We all work for one company and work together to drive growth across the business.  We engage in robust debates to find the best path, and then we move forward as one team.  We take pride in what we do, acting with integrity and passion, so that our customers can perform better.  We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders.   Every day we work toward transforming global markets.

The Manager, Systems Engineering leads a team of engineers responsible for the delivery, operation, and support of enterprise messaging and middleware platforms, including IBM MQ and SWIFT, in a mixed Linux and Windows environment. This individual works as part of a service-delivery team that assists developers, operations teams, and business teams to get results from a delivered platform as quickly as possible. Additionally, this position is a hands-on technical role that includes root cause analysis of problems, selecting, developing, and implementing automation tools, as well as active participation in deeply technical discourse.

The Manager will lead a team that is responsible for all aspects of delivery from cradle to grave. We go from requirement to retirement and all things in between. If you are interested in the ability to get involved with all aspects of systems, application, and platform delivery, you could be a fit.

Responsibilities

• Educate and mentor team members, operations staff, development, QA, and other departments on best practices and application deployment methodologies and technologies
• Delegate, assign, and ensure work is completed by team members
• Lead the design, planning and implementation of server and application delivery solutions
• Oversee patching, upgrade, and change planning for messaging platforms, including SWIFT’s annual release cycle and compliance requirements
• Design and tune infrastructure for performance, availability, and resilience across messaging and middleware platforms
• Drive automation of manual tasks, patching, and deployments using Ansible, Puppet, or similar tools, along with scripting and CI/CD pipelines
• Evaluate and adopt new technologies and tools as needs arise, and implement them quickly and efficiently
• Oversee and support production operations in a 24/7 environment
• Evaluate, test, and roll out operating system versions, patches, and security updates across messaging and middleware environments
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, and end-users
• Ensure streamlined application deployments as part of the overall SDLC
• Manage infrastructure lifecycles, including buildout, ongoing maintenance and patching, and decommission

Knowledge and Experience

• Degree in engineering discipline or equivalent experience in Systems Engineering / Development
• 5+ years of experience in systems or platform engineering, including Linux and Windows administration, middleware and messaging platforms, automation, and application delivery
• Demonstrated experience leading engineering teams, including delegating work, mentoring engineers, and owning team delivery and performance
• Working knowledge of enterprise messaging platforms such as IBM MQ and SWIFT, sufficient to lead engineers who administer them, assess incident and change impact, and take part in technical discussions with the team
• Solid scripting, automation, and configuration management experience using Python, PowerShell, Bash, Ansible, Puppet, or similar tools
• Working knowledge of SDLC processes and release practices, including Git, CI/CD pipelines, and deployment automation
• Working knowledge of highly available, resilient, and scalable system design, including clustering, failover, and horizontal and vertical scaling
• Understanding of disaster recovery and business continuity planning, and of managing systems across production and non-production environments
• Strong analytical and problem-solving skills, with the ability to work through ambiguous, high-stakes situations
• Strong project management, organization, and time management skills
• Ability to influence and communicate effectively with both technical and business stakeholders in a service-oriented environment

Desired Knowledge and Experience

• Hands-on experience administering IBM MQ and/or SWIFT Alliance Access/Gateway, or leading teams that do
• Experience with containers and Kubernetes, including deployment automation with Helm, CI/CD pipelines, and infrastructure as code
• Experience working in a GitOps organization with a drive to automate everything
• Experience with Tableau or other reporting and visualization tools
• Basic understanding of SQL database concepts (Oracle, PostgreSQL, MySQL) and identity/directory services (LDAP, Active Directory)

----------

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.