IT Logistics Warehouse Operations Manager
$73k - $76k
Junior, Mid
Newark, CA, USA
In PersonPrimarily onsite in Newark, California; regular onsite presence required. Occasional travel within the NAMER region may be required.
Warehouse & Fulfillment
About the job
Requirements
- Proven experience in warehouse operations, logistics, supply chain, or a related operational environment.
- At least 2 years of experience in a supervisory or operational leadership role.
- Ability to lead, coach, and develop team leaders or frontline supervisors.
- Strong understanding of warehouse workflows, inventory management, operational controls, and workforce planning.
- Experience developing and managing labor plans, resource allocation, and productivity expectations.
- Ability to manage operational performance against key performance indicators, service level agreements, and quality targets.
- Working knowledge of Lean principles, continuous improvement methodologies, and process optimization.
- Strong analytical and problem-solving skills, including the ability to interpret operational data and translate findings into actionable improvements.
- Proficiency in Google Workspace, including Google Sheets, Docs, Slides, and Drive, and experience using operational reporting and performance management tools.
- Ability to manage competing priorities and make sound operational decisions in a fast-paced environment.
Responsibilities
- Oversee daily warehouse operations, including inbound, inventory management, asset processing, outbound, and reverse logistics, ensuring efficient and accurate execution.
- Ensure operational activities meet or exceed service level agreements, key performance indicators, quality standards, and customer expectations.
- Provide direct leadership and oversight to Warehouse Leads, ensuring accountability for operational performance, productivity, and team execution.
- Maintain an onsite leadership presence, identify operational challenges, address escalations, and support timely resolution.
- Establish operational priorities to ensure effective resource allocation, workflow management, and achievement of business objectives.
- Collaborate with cross-functional teams and stakeholders to align operations, communicate effectively, and deliver services seamlessly.
- Develop, implement, and maintain labor plans aligned with operational volumes, productivity expectations, and service requirements.
- Evaluate staffing levels, workload distribution, and labor utilization and deploy resources efficiently.
- Monitor operational trends, volume forecasts, and productivity data to anticipate staffing needs and adjust labor plans.
- Partner with Warehouse Leads on daily workforce allocation, task prioritization, and operational coverage.
- Identify opportunities to improve labor efficiency while maintaining quality, safety, and service standards.
- Manage attendance, overtime, scheduling, and workforce performance in accordance with company policies and operational requirements.
- Own operational performance against key performance indicators, service level agreements, productivity targets, and quality standards.
- Develop and maintain performance reporting, dashboards, and operational scorecards to provide visibility into warehouse performance.
- Analyze operational data to identify trends, performance gaps, and opportunities for improvement.
- Conduct regular performance reviews with Warehouse Leads, establish expectations and measurable objectives, and implement corrective actions when necessary.
- Identify risks to service delivery and implement mitigation strategies to prevent service level agreement breaches or operational disruptions.
- Communicate performance results, challenges, improvement initiatives, and operational risks to the Service Delivery Manager and relevant stakeholders.
- Foster accountability by ensuring performance expectations are understood and consistently achieved.
- Champion continuous improvement, proactive problem-solving, innovation, and operational ownership.
- Apply Lean principles and continuous improvement methodologies to identify waste, eliminate inefficiencies, and optimize warehouse workflows.
- Lead and participate in Value Stream Mapping exercises to evaluate existing processes and identify improvement opportunities.
- Develop, implement, and measure process improvement initiatives that enhance productivity, quality, accuracy, and operational efficiency.
- Promote standardized processes and best practices across warehouse operations.
- Review, develop, and maintain Standard Operating Procedures to reflect current operational requirements and improvement initiatives.
- Encourage Warehouse Leads and associates to contribute improvement ideas and participate in operational excellence initiatives.
- Establish measurable outcomes for improvement initiatives and monitor their effectiveness to ensure sustainable results.
- Provide leadership, mentorship, and coaching to Warehouse Leads to support their professional development and effectiveness as frontline leaders.
- Establish leadership expectations that promote accountability, ownership, effective communication, and collaboration.
- Conduct regular one-on-one coaching sessions and performance discussions to identify development opportunities and support individual growth.
- Empower Warehouse Leads to manage daily operations, resolve challenges, and develop their own teams.
- Support succession planning by identifying and developing high-potential employees for future leadership opportunities.
- Foster a positive, inclusive, high-performing workplace culture based on teamwork, respect, recognition, and continuous learning.
- Drive employee engagement initiatives that promote retention, professional growth, and commitment to operational excellence.
- Address performance concerns proactively and consistently, partnering with Human Resources and management when appropriate.
- Ensure warehouse operations comply with Standard Operating Procedures, company policies, client requirements, and applicable safety regulations.
- Conduct operational audits and quality reviews to identify compliance gaps and improvement opportunities.
- Promote a safety-first culture and ensure employees follow workplace safety procedures and best practices.
- Maintain inventory accuracy, asset traceability, data integrity, and operational documentation.
- Implement corrective and preventive actions in response to audit findings, quality concerns, or operational incidents.
- Ensure warehouse facilities and work areas meet standards for organization, cleanliness, safety, and operational readiness.
- Partner with the Service Delivery Manager to align warehouse operations with business priorities, customer expectations, and strategic objectives.
- Maintain effective communication with internal stakeholders, cross-functional teams, and regional operational leadership.
- Provide timely updates regarding operational performance, risks, resource requirements, and improvement initiatives.
- Support regional projects, process standardization, and operational improvement initiatives.
- Make operational decisions that support service excellence and long-term client satisfaction.
- Maintain regular onsite presence at the Newark, California warehouse to oversee operations, support frontline leadership, and maintain operational standards.
- Work outside standard business hours when required to support operational demands, business priorities, or critical service requirements.
- Travel occasionally to other EOS IT Solutions or client locations within the NAMER region for operational support, training, collaboration, or business initiatives.
Desired Qualifications
- Experience in IT asset management, IT logistics, technology warehousing, or related services.
- Familiarity with Lean Six Sigma, Value Stream Mapping, 5S, and other continuous improvement methodologies.
- Experience developing, implementing, and maintaining Standard Operating Procedures and standardized operational processes.
- Experience leading multiple operational workstreams or teams through a layered leadership structure.
- Knowledge of warehouse management systems, inventory tracking platforms, and asset lifecycle management.
- Experience with EOS reporting frameworks or similar operational performance management systems.
- Demonstrated success implementing measurable process improvements and productivity enhancements.
About the company
EOS IT Solutions helps large organizations by delivering global technology and logistics services. It coordinates IT supply, AV installation, and international deployments in 195 countries, backed by a managed-services model that handles people, processes, and technology under a single purchase order. The company works with major vendors like Cisco, Juniper, Dell, and Palo Alto to provide multi-domain solutions in security, data centers, networking, and smart building technologies, plus ongoing support. What sets EOS apart is its family-run roots combined with a global footprint and a diverse 1500+ employee team, along with WEConnect International recognition as a women-owned business and strong vendor partnerships. This mix aims to simplify complex IT programs for large enterprises and improve productivity by delivering end-to-end services, from planning and deployment to ongoing management, across multiple countries.
Company Size
501-1,000
Company Stage
Debt Financing
Total Funding
$100M
Headquarters
Banbridge, United Kingdom
Founded
2008
Get referred to EOS IT Solutions
See people who can refer or advise you
Simplify's Take
What believers are saying
- EOS joined CRN's 2026 MSP 500 Elite 150, validating managed-services momentum.
- Revelio Labs shows headcount rose to 1,785 by March 2026, signaling hiring demand.
- Cisco Partner Summit 2025 awards strengthen sales access and credibility with enterprise buyers.
What critics are saying
- Customer concentration with Cisco and Microsoft leaves EOS exposed to partner strategy shifts.
- Managed services commoditization will squeeze margins if rivals undercut EOS on deployment and support.
- If global procurement slows in 2026, EOS's logistics-heavy model loses volume and credibility.
What makes EOS IT Solutions unique
- EOS IT Solutions pairs global logistics with AV, networking, and deployment services across 195 countries.
- Cisco named EOS Collaboration Partner of the Year for USA West in November 2025.
- EOS ranked #37 on CRN Fast Growth 150 in 2025, showing rapid channel expansion.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Professional Development Budget