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Full-Time

Insert Operator

3rd Shift

Posted on 7/17/2024

KUBRA

KUBRA

501-1,000 employees

Customer experience management for utilities and government

Data & Analytics
Government & Public Sector
Energy

Junior

Coppell, TX, USA

Category
Production Planning & Scheduling
Operations & Logistics
Requirements
  • 2 years or more of related experience preferred
  • High school diploma or equivalent
  • Experience with material handling equipment
  • Experience with a Baylor or Compactor would be an asset
Responsibilities
  • Operate folding and insertion machines to process high volumes of invoices and statements
  • Collaborate with team members to meet production targets and deadlines
  • Set up machines based on job specifications
  • Assist with operations and general maintenance of equipment
  • Conduct regular quality checks
  • Prepare and tray each job correctly for delivery
  • Monitor machine performance and make adjustments
  • Perform routine maintenance tasks on machines
  • Maintain a clean and organized work area

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding their offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Company Stage

M&A

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1992

Growth & Insights
Headcount

6 month growth

5%

1 year growth

5%

2 year growth

5%
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Simplify's Take

What believers are saying

  • Strategic partnerships with companies like VertexOne and NorthStar enhance KUBRA's service offerings and market reach.
  • The launch of advanced analytics and new payment solutions like KUBRA EZ-PAY demonstrates the company's commitment to innovation.
  • Recognition as one of Arizona’s most admired companies and a top workplace in technology highlights KUBRA's strong organizational culture and employee satisfaction.

What critics are saying

  • The highly specialized focus on utilities and government sectors may limit market expansion opportunities.
  • Integration challenges with partners and new technologies could disrupt service delivery and client satisfaction.

What makes KUBRA unique

  • KUBRA's focus on utility companies and government entities allows it to specialize in addressing the unique challenges of these sectors, unlike competitors with a broader market approach.
  • The dual revenue stream from subscription fees and transaction fees provides financial stability and enables continuous innovation.
  • KUBRA's extensive reach, impacting over 40% of households in the U.S. and Canada, sets it apart as a significant player in the customer experience management space.
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