Lalamove

On-demand last-mile delivery platform

Lead – Platform Growth and Operations

Business OperationsConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

At least 6 years of experience in operations or a similar analytical role, including relevant experience in a high-growth startup environment.
Experience working with, analyzing, and presenting findings from large data sets.
A proven track record of effective project management and the ability to work with multiple stakeholders.
Ability to work effectively with cross-cultural and functional teams.
Fluent written and spoken English proficiency.
Team management experience is a plus.

Responsibilities

Lead continuous refinement of the market performance monitoring and management framework and process, using data analysis and market intelligence collection to drive market growth.
Assist in developing regional driver and user retention and growth strategies and localize them into market-specific action plans.
Assist with longer-term performance reviews focused on supply and demand growth and campaign effectiveness, and collaborate with the Business Intelligence and Analytics team on scalable data and analytics solutions to facilitate planning and decision-making in support of market growth.
Conduct ongoing performance reviews and lead implementation of optimization initiatives, such as user promotions and engagement initiatives, for designated markets to maximize online platform and marketplace demand growth and sustainable user activity rates.
Manage the online platform budget for designated markets and maximize the effectiveness and return on investment of campaigns and initiatives.
Collaborate with city teams and other functional departments to meet business and team objectives.

Desired Qualifications

Knowledge of Hindi.

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a skillful Assistant Manager /Lead, who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection
Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans
Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI& Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth
Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate
Manage the online platform budget for your designated markets, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
Collaborate with city teams and other functional departments to ensure business and team objectives are met

What you will need:

6+ years of experience in Operations or a similar analytical role; relevant experience in a high-growth start-up environment
Previous experience working with, analyzing, and presenting findings from large data sets
Proven track record of effective project management, with the ability to work with multiple stakeholders
Ability to work effectively with cross-cultural and functional teams
Strong verbal and written communication skills with fluent proficiency in written and spoken English
Knowledge of the Hindi language is highly desirable
Team management experience a plus
Candidates with less experience will be considered as Senior Associate, Platform Growth & Operations

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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