Leasing Specialist

CLASSIFICATION: Part-time, Non-Exempt

COMPENSATION: $12/H, Hourly, part-time, with the ability to earn performance bonuses

BENEFITS:

• 401K Plan with up to 6% matching

POSITION SUMMARY: The Leasing Specialist assists with day-to-day leasing and administrative operations for Rexburg Housing’s student communities. The role is based at Birch Plaza and Birchwood and reports to the Leasing Manager there. The Leasing Specialist helps Property Managers reach all KPI goals, especially occupancy, pre-lease, and lead response, and support the wider Rexburg Housing team as needs arise.

KEY DUTIES & RESPONSIBILITIES:

• Own lead follow-up for Birch Plaza and Birchwood. Respond to every new lead quickly (our standard is under 24 hours, and we aim for much faster on weekdays). Follow up consistently and move prospects toward a tour and a signed lease. Every message should give a personalized reply, a clear next step, and an honest reason to act now.
• Support the broader team. Occasionally assist at other Rexburg Housing communities when staffing needs come up, helping with leads, residents, and day-to-day tasks.
• Stay flexible on scheduling. Hours are part-time and can vary with team needs, move-in and move-out periods, and the BYU-Idaho semester cycle. Clear, early communication about your availability is important.
• Serve residents with empathy. Answer resident questions by text, email, phone, and in person. Answer the actual question asked, show you understand their concern, and follow up until the issue is resolved.
• Coordinate with the team for proactive leasing. Work closely with the Leasing Manager to find creative ways to find new prospective leads for the properties.
• Manage your own workload. Stay organized, prioritize without being told, and find the next task that moves the property forward when things are quiet.
• Provide front-desk customer service, help with tours and application processing, and support leasing activities and administrative tasks as needed.
• Work in Entrata (property management software), Funnel (lead and resident messaging), and excel every day.

WHAT WE’RE LOOKING FOR:
The person who does well here responds fast, but also does what they say they will do. Only promise what you can deliver, then close the loop every time. Speed matters, and so do quality, warmth, and reliable follow-through.

EXPERIENCE & QUALIFICATIONS:

• 1-2 years of customer service and sales experience
• Strong written and verbal communication skills, including professional, friendly texting and email
• Experience with Entrata Software or familiarity with PM software is a plus
• Ability to remain calm and collected in high-stress situations
• Strong organization and follow-through; able to manage many conversations at once without dropping any
• Flexible availability and a team-first attitude
• Enjoy and take pride in providing excellent service
• Warm, friendly demeanor
• Strong computer skills: excel for record keeping and auditing, typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent