Technical Support Engineer
About the job
- At least 4 years of experience in technical support, technical account management, or a similar role.
- Experience inspecting and diagnosing web applications and/or mobile applications.
- Strong understanding of and experience with REST APIs and/or GraphQL APIs.
- Knowledge of single sign-on, including OAuth, SAML, and SCIM.
- Use AI coding and research tools such as Claude Code, Codex, or similar tools to diagnose and troubleshoot complex problems.
- Ability to reproduce customer issues, perform initial triage, and file bugs with Engineering.
- Strong command of English, including the ability to write customer-facing explanations in plain English.
- Ability to handle multiple tasks and adapt while taking initiative.
- Work with enterprise customers, customer success managers, Benefits Specialists, and engineers to resolve complex issues.
- Perform in-depth troubleshooting and handle complex client inquiries through the main support channels.
- Manage and solve assigned cases by providing support solutions suited to client needs.
- Investigate root causes by isolating problems, searching application logs, and using developer tools.
- Refer to technical documentation and help build internal technical knowledge-base content where gaps exist.
- Coordinate with business and engineering teams to support transparent communication and efficient issue resolution.
- Develop regular reports to assess platform health and quality.
- Build systems and processes to manage tasks from reporting through completion, collaborating with technical teams to resolve issues and scale systems.
- Experience with B2B and SaaS products.
About the company
Healthee offers an AI-powered benefits platform for businesses. Its core product, Zoe, is a virtual assistant that provides real-time, personalized answers about health plan coverage, treatment options, and preventive care. The service supports HR teams, brokers, and decision-makers during Open Enrollment through a subscription-based model, reducing administrative tasks. Healthee differentiates itself with fast navigation guidance—claiming to cut benefits navigation time to about 27 seconds—and a focus on B2B enrollment support to improve employee health outcomes and save HR time.
Company Size
51-200
Company Stage
Series B
Total Funding
$143M
Headquarters
New York City, New York
Founded
2021
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Simplify's Take
What believers are saying
- TriNet still markets Healthee-powered health assistant on September 14, 2026.
- March 26, 2026 Healthee Access claims 18,500 providers and $365 million saved.
- Claims Analytics launches in 2026, expanding Healthee from navigation into spend management.
What critics are saying
- TriNet concentration creates renewal and bargaining risk if that channel weakens in 2027.
- Healthee Access is available only to select employers, slowing adoption and revenue recognition.
- UnitedHealthcare, Accolade, and Mercer can copy features, crushing differentiation and margins.
What makes Healthee unique
- Healthee embeds Zoe inside employer benefits workflows, not a standalone consumer app.
- March 2026 Healthee Access bundles cash pricing with navigation, claims, and coverage comparison.
- TriNet’s 2026 Personal Health Assistant integration gives Healthee enterprise distribution and credibility.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Life Insurance
- Disability Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Parental Leave
- Short-Term Disability
- Long-Term Disability