Healthee

AI-powered benefits navigation for employees

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeBuenos Aires, ArgentinaNo salary listed

About the Job

Requirements

At least 4 years of experience in technical support, technical account management, or a similar role.
Experience inspecting and diagnosing web applications and/or mobile applications.
Strong understanding of and experience with REST APIs and/or GraphQL APIs.
Knowledge of single sign-on, including OAuth, SAML, and SCIM.
Use AI coding and research tools such as Claude Code, Codex, or similar tools to diagnose and troubleshoot complex problems.
Ability to reproduce customer issues, perform initial triage, and file bugs with Engineering.
Strong command of English, including the ability to write customer-facing explanations in plain English.
Ability to handle multiple tasks and adapt while taking initiative.

Responsibilities

Work with enterprise customers, customer success managers, Benefits Specialists, and engineers to resolve complex issues.
Perform in-depth troubleshooting and handle complex client inquiries through the main support channels.
Manage and solve assigned cases by providing support solutions suited to client needs.
Investigate root causes by isolating problems, searching application logs, and using developer tools.
Refer to technical documentation and help build internal technical knowledge-base content where gaps exist.
Coordinate with business and engineering teams to support transparent communication and efficient issue resolution.
Develop regular reports to assess platform health and quality.
Build systems and processes to manage tasks from reporting through completion, collaborating with technical teams to resolve issues and scale systems.

Desired Qualifications

Experience with B2B and SaaS products.

Technical Support Engineer

Healthee · Buenos Aires, Argentina (Hybrid) · Full-time · Posted 2026-09-09

Workplace: hybrid

Department: R&D

Description

Come work with us!

Welcome to Healthee, where healthcare meets simplicity. It's 2026, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds. Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.

We're not just building a product. We’re crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.

We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!

Key Responsibilities:

Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues.
Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
Manage and solve assigned cases by providing the best support solution given the client needs.
Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
Develop regular reports to understand the health and quality of our platform.
Build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.

Requirements

4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
Experience with inspecting and diagnosing web-applications and/or mobile applications.
Strong understanding of and experience with REST APIs and/or GraphQL API.
Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
Excellent interpersonal skills and multitasking abilities
Strong english command. Superb written and verbal communication skills.
Comfortable writing customer-facing explanations in plain english.
Calm under pressure, positive attitude, empathy, and high energy.
Ability to take initiative and adapt.

Apply

Apply at Healthee

About the Company

Healthee

AI-powered benefits navigation for employees

Healthee provides an AI-powered employee benefits platform that helps businesses manage health plans more easily. Its main product, Zoe, is a virtual healthcare assistant that gives real-time, personalized answers about coverage and treatment options, reducing the time employees spend navigating benefits. Healthee differentiates itself by focusing on speed and enterprise enrollment support, offering a subscription service to HR teams, brokers, and decision-makers rather than individual consumers. The goal is to simplify benefits navigation, improve employee health outcomes, and save time for HR and leadership during Open Enrollment.

Company size: 51-200
Company stage: Series B
Total funding: $143M
Headquarters: New York City, New York
Founded: 2021

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