Advanced knowledge of CAT/Trimble equipment, CAT/Trimble systems, SITECH warehouse processes, machine control technology, and related fulfillment requirements.
Working knowledge of CAT, Deere, Komatsu, Vermeer, G&Z, Gomaco, Wirtgen, Volvo, and other supported machine models and related technology components.
Knowledge of warehouse operations, inventory control, cycle counting, warranty processing, rental fleet support, order fulfillment, vendor coordination, and parts or technology systems compliance.
Proficiency with Microsoft Office Suite, including intermediate to advanced knowledge of Microsoft Excel and D365 for inventory, order management, reporting, and operational tracking.
Strong coaching, delegation, team leadership, conflict resolution, and performance management skills.
Strong analytical, problem-solving, prioritization, and organizational skills to manage changing demands across multiple locations.
Ability to define performance measures related to warehouse and technology fulfillment operations and hold associates accountable for results.
Ability to identify complex problems, review related information, evaluate options, and implement practical solutions.
Ability to communicate effectively with technicians, sales personnel, customers, vendors, and leadership.
Ability to prepare reports, maintain records, make arithmetic computations, and use handheld communication or measurement devices.
Responsibilities
Supervise warehouse and technology fulfillment operations across two assigned store locations, ensuring consistent processes, service levels, inventory discipline, and operational execution.
Provide daily direction and support to Warehouse Leads at each store to ensure orders are reviewed, prioritized, fulfilled, transferred, delivered, and invoiced accurately and on time.
Coordinate workload, priorities, and schedules for Warehouse Leads, Technology Systems Technicians, and interns to meet customer, sales, service, and operational needs.
Oversee incoming sales orders, inventory ordering, delivery expectations, service coordination, technician fulfillment, warranty assignment, rental fleet support, and system delivery for invoicing.
Monitor and forecast inventory levels for sales stock, rental fleet, parts, technology systems, attachments, and related components; ensure timely replenishment, reconciliation, surplus returns, and cycle count accuracy.
Assist management with implementation, control, and achievement of the warehouse and technology operations business plan, including sales support, productivity, expense control, inventory accuracy, and customer satisfaction goals.
Support Technology Systems Technicians by helping prioritize installations, system preparation, equipment staging, warranty needs, rental asset readiness, and technician parts or component requirements.
Develop and maintain consistent warehouse procedures across both stores, including receiving, picking, staging, shipping, delivery, returns, warranty processing, RPO transfers, rental fixed assets, and customer walk-in support.
Review reports and system activity related to backorders, pending actions, open orders, inventory discrepancies, warehouse productivity, technician support, and fulfillment exceptions.
Coach, train, and develop Warehouse Leads, Technology Systems Technicians, and interns to improve technical knowledge, workflow discipline, customer service, safety awareness, and accountability.
Ensure assigned stores maintain safe, clean, organized, and efficient warehouse environments, including proper storage, labeling, equipment usage, housekeeping, and compliance with applicable safety policies.
Serve as an escalation point for sales, service, technicians, customers, and store leadership to resolve order fulfillment, inventory availability, shipping, warranty, or delivery issues.
Partner with sales, service, product support, accounting, vendors, and store leadership to resolve operational issues and improve fulfillment speed, inventory visibility, and customer experience.
Perform administrative functions including reporting, audits, cash or account reconciliation as applicable, inventory documentation, time reporting review, expense monitoring, and process compliance.
Work safely and adhere to applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
The Warehouse Supervisor is responsible for the daily leadership, coordination, and performance of SITECH warehouse and technology fulfillment operations across two store locations. This position provides direct supervision and direction to the Warehouse Leads at each store, Technology Systems Technicians, and interns. The Supervisor ensures consistent execution of order fulfillment, inventory control, rental fleet support, warranty processing, technician support, warehouse safety, customer service, and system delivery processes. This role assists management in evaluating, allocating, and directing human, physical, and financial resources to support sales growth, operational stability, customer satisfaction, and continuous improvement across both locations.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Model, promote, reinforce, and recognize the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Supervises warehouse and technology fulfillment operations across two assigned store locations, ensuring consistent processes, service levels, inventory discipline, and operational execution
Provides daily direction and support to Warehouse Leads at each store to ensure orders are reviewed, prioritized, fulfilled, transferred, delivered, and invoiced accurately and on time
Coordinates workload, priorities, and schedules for Warehouse Leads, Technology Systems Technicians, and interns to meet customer, sales, service, and operational needs
Oversees incoming sales orders, inventory ordering, delivery expectations, service coordination, technician fulfillment, warranty assignment, rental fleet support, and system delivery for invoicing
Monitors and forecasts inventory levels for sales stock, rental fleet, parts, technology systems, attachments, and related components; ensures timely replenishment, reconciliation, surplus returns, and cycle count accuracy
Assists management with implementation, control, and achievement of the warehouse and technology operations business plan, including sales support, productivity, expense control, inventory accuracy, and customer satisfaction goals
Supports Technology Systems Technicians by helping prioritize installations, system preparation, equipment staging, warranty needs, rental asset readiness, and technician parts or component requirements
Develops and maintains consistent warehouse procedures across both stores, including receiving, picking, staging, shipping, delivery, returns, warranty processing, RPO transfers, rental fixed assets, and customer walk-in support
Reviews reports and system activity related to backorders, pending actions, open orders, inventory discrepancies, warehouse productivity, technician support, and fulfillment exceptions
Coaches, trains, and develops Warehouse Leads, Technology Systems Technicians, and interns to improve technical knowledge, workflow discipline, customer service, safety awareness, and accountability
Ensures assigned stores maintain safe, clean, organized, and efficient warehouse environments, including proper storage, labeling, equipment usage, housekeeping, and compliance with all applicable safety policies
Serves as an escalation point for sales, service, technicians, customers, and store leadership when order fulfillment, inventory availability, shipping, warranty, or delivery issues require resolution
Partners with sales, service, product support, accounting, vendors, and store leadership to resolve operational issues and improve fulfillment speed, inventory visibility, and customer experience
Performs administrative functions including reporting, audits, cash or account reconciliation as applicable, inventory documentation, time reporting review, expense monitoring, and process compliance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Advanced knowledge of CAT/Trimble equipment, CAT/Trimble systems, SITECH warehouse processes, machine control technology, and related fulfillment requirements
Working knowledge of CAT, Deere, Komatsu, Vermeer, G&Z, Gomaco, Wirtgen, Volvo, and other supported machine models and related technology components
Knowledge of warehouse operations, inventory control, cycle counting, warranty processing, rental fleet support, order fulfillment, vendor coordination, and parts or technology systems compliance
Proficient with Microsoft Office Suite; intermediate to advanced knowledge of Microsoft Excel and D365 for inventory, order management, reporting, and operational tracking
Excellent verbal, written, communication, and presentation skills with the ability to communicate effectively with technicians, sales personnel, customers, vendors, and leadership
Strong coaching, delegation, team leadership, conflict resolution, and performance management skills
Strong analytical, problem-solving, prioritization, and organizational skills with the ability to manage changing demands across multiple locations
Ability to define performance measures related to warehouse and technology fulfillment operations and hold associates accountable for results
Ability to identify complex problems, review related information, evaluate options, and implement practical solutions
Excellent interpersonal and customer service skills with internal and external customers
Ability to prepare reports, maintain records, make arithmetic computations, and use handheld communication or measurement devices