Litigation Adjuster - Rental Vehicle Claims

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

• The Litigation Adjuster manages rental vehicle claims once a suit is filed, working with defense counsel to control cost, exposure and outcome. You own strategy on each file, from the first responsive pleading through mediation, trial or settlement, and keep carriers and clients informed at every stage.

What you'll do

• Manage a caseload of claims in suit, covering both bodily injury and property damage, across multiple jurisdictions.
• Assign, direct and evaluate defense counsel in line with panel guidelines and client instructions.
• Review pleadings, discovery and deposition summaries; set a case plan and budget for every file.
• Prepare thorough pre-suit and post-suit evaluations, including liability, damages, venue, verdict ranges and settlement value.
• Set and update reserves as litigation develops; request authority with a clear recommendation.
• Attend or direct mediations, settlement conferences and, when needed, trials.
• Review and challenge defense invoices; manage litigation expense against budget.
• Handle coverage questions, excess exposure notices and reservation of rights in coordination with the carrier.
• Report on case status to carriers and clients, including escalations and quarterly litigation reviews.
• Spot trends in suits, counsel performance or claim handling and share them with leadership.

Qualifications

• 6–8 years of claims experience, including 3+ years handling litigated commercial auto or liability files.
• Strong knowledge of civil procedure, discovery, liability and damages law.
• Excellent negotiation, evaluation and written reporting skills.
• Ability to manage defense counsel, deadlines and a complex caseload without losing detail.
• Bachelor’s degree required; Juris Doctor, AIC, CPCU or similar a plus.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!