WNS

Global BPM and analytics services provider

Customer Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

For the Insurance Account, have completed two years of college and have one year of business process outsourcing experience, or be a college graduate with no business process outsourcing experience required.
For the Travel Account, be a high school graduate; six months of business process outsourcing experience is preferred.
For the Healthcare Account, be a high school graduate with at least one year of business process outsourcing experience.
Have good customer service skills.
Be willing to work onsite and on shifting schedules.
For applicants under the new K-12 curriculum, be a Senior High School graduate; applicants under the old curriculum may apply as high school graduates.
Submit education proof at the time of joining or offer.

Responsibilities

Communicate with customers professionally and provide solutions for specific requests according to process guidelines.
Listen attentively to customer needs and demonstrate empathy while providing customer support.

Job Description

Communicate with customers in professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.

Qualifications

Insurance Account

Completed 2 years in college, with 1-year BPO experience
or College Graduate with no BPO experience required

Travel Account

High School Graduate, preferably with 6 months BPO experience

Healthcare Account

High School Graduate with at least 1- year BPO experience

• Good customer service skills
• Willing to work onsite, and on shifting schedules
• Can start ASAP

Note: for applicants falling under new K-12 Curriculum, should be graduates of Senior High School, however under the old (before K-12) curriculum HS (High School Graduates are welcome to apply. Education Proofs to be submitted at the time of Joining/Offers.

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves

To process your application onsite kindly visit our Career Hub from 9:00 AM - 4:00 PM, Mondays - Fridays at: G/F Tera Tower, Bridgetowne, Quezon City (near Opus Mall)

Please bring your updated CV, valid IDs and other supporting documents.

We can also process you virtually every weekday between 10:30AM to 4:00PM.
Click the link to join: https://wns-collaboration.zoom.us/j/92167607160

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size: 10,001+
Company stage: Acquired
Total funding: $3.3B
Headquarters: Mumbai, India
Founded: 1996

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