Eurofins

Global lab testing and analytics network

Client Services Representative

Customer SupportPosted on Nov 11

Full-timeLancaster, PA, USANo salary listed

About the Job

Requirements

A high school diploma or equivalent is required.
Authorization to work in the United States indefinitely without restriction or sponsorship is required.
Prior customer service experience in a scientific field is preferred, particularly in a Good Manufacturing Practice or pharmaceutical environment.
Experience using Microsoft Office, including Word, Excel, and Outlook, is required.
The ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies is required.
The ability to prioritize work autonomously is required.
The ability to work independently and as part of a team is required.

Responsibilities

Serve as the primary communication link between clients and laboratory operations.
Answer emails and phone calls from client contacts, laboratory personnel, and internal support personnel to resolve issues and questions related to receipt, entry, testing, reporting, and billing of routine testing samples.
Interpret and communicate technical information and manage stakeholder requirements.
Manage client expectations by providing project updates and project-related financial updates and obtaining feedback on implementation of the work scope.
Take appropriate action and escalate issues to appropriate ELLI and client management when services deviate from expectations.
Work in a team-based environment to meet department and company goals.
Support sales efforts in the bid process to gain repeat and/or new long-term business as needed.
Work with the Business Development team to onboard opportunities and set projects up for successful execution.

Desired Qualifications

A college degree or current enrollment in a college degree program is preferred.
Experience using a Laboratory Information Management System (LIMS) and/or case management software is a plus.

Job Description

Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.

Serve as the primary communication link between the client and laboratory operations
Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
Interpret and communicate technical information and manage stakeholder requirements
Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
Work in a team-based environment to meet department and company goals.
Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Qualifications

Basic Minimum Qualifications

Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
Authorization to work in the United States indefinitely without restriction or sponsorship

The ideal candidate will possess:

Excellent communication skills- with oral and written
Strong organizational skills and attention to detail
A strong desire to learn. Eurofins offers a comprehensive training program for this position
Ability to prioritize work autonomously
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

We offer excellent full-time benefits including:

Comprehensive medical coverage,
Life and disability insurance,
401(k) with company match,
Paid holidays and vacation,
Dental and vision options.

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size: 10,001+
Company stage: IPO
Headquarters: Luxembourg
Founded: 1987

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