Site Reliability & Observability Engineer
About the job
- Bachelor's degree in Computer Science, Systems Engineering, Telecommunications, or a related technical discipline, or demonstrable equivalent experience.
- Proven experience in Site Reliability Engineering, Production Operations, Platform Engineering, Infrastructure Engineering, or reliability-focused functions.
- Strong knowledge of distributed systems, observability, incident management, and advanced troubleshooting methodologies in critical environments.
- Experience leading major incidents, root-cause analysis, service restoration, and operational excellence initiatives.
- Knowledge of reliability frameworks, including service-level objectives, service-level indicators, error budgets, continuous improvement, and service-management best practices.
- Experience administering and supporting Kubernetes platforms in enterprise environments.
- Experience with Apache Cassandra and Apache Kafka in distributed architectures.
- Knowledge of observability tools for monitoring, logging, tracing, and alerting.
- Ability to automate operational tasks using scripting and infrastructure as code.
- Experience with relational databases and NoSQL technologies in high-availability environments.
- Ensure the reliability, stability, and availability of mission-critical services through Site Reliability Engineering practices.
- Operate and continuously evolve the observability platform, including metrics, logs, distributed traces, and alerting capabilities.
- Proactively monitor critical systems and respond to operational incidents to minimize interruptions and business impact.
- Lead major incident response activities, coordinating recovery efforts and communications with stakeholders.
- Conduct root-cause analysis and facilitate post-incident reviews to prevent recurrence and strengthen operational resilience.
- Define, measure, and optimize service-level indicators, service-level objectives, and error budgets.
- Automate operational processes and reduce manual work through scripting, infrastructure automation, and platform-engineering practices.
- Provide support and troubleshoot distributed environments that include Apache Cassandra, Apache Kafka, Kubernetes, relational databases, and NoSQL platforms.
- Collaborate with development and infrastructure teams to improve deployment reliability, operational readiness, and overall platform performance.
- Experience in platform engineering and modernization of technology operations.
- Knowledge of DevOps practices and continuous integration and continuous delivery processes.
- Experience optimizing the performance and scalability of enterprise platforms.
- Ability to drive continuous-improvement and operational-efficiency initiatives.
- Ability to collaborate effectively with multidisciplinary teams in complex and dynamic environments.
About the company
TransUnion is a global information and insights company. It collects and analyzes data to provide services for businesses and consumers. For business clients, it offers credit portfolio management, marketing solutions, and fraud detection to help manage risk and make informed decisions. For consumers, it provides tools to monitor personal credit, including credit reports and scores. The platform supports enterprise use by enabling storage, identity resolution, and protection for building traditional and generative AI models. TransUnion generates revenue through three segments: U.S. Markets, International, and Consumer Interactive. Its goal is to help customers understand and manage credit risk, prevent fraud, and derive actionable insights from large data assets.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Chicago, Illinois
Founded
1968
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 15% to $1.31 billion, and guidance increased again.
- International growth accelerated in Canada, the U.K., and India after OneTru deployments.
- Snowflake integration and Universal Ads partnerships widen non-credit revenue beyond bureau cycles.
What critics are saying
- FTC and CFPB rental-screening litigation remains pending after June 2026, threatening penalties.
- Illinois layoffs already hit 640 workers by March 2024, signaling continuing cost pressure.
- Experian and Equifax can copy TransUnion's product bundling, eroding pricing by 2027.
What makes TransUnion unique
- TransUnion's OneTru migration hit 60% of U.S. matches by July 2026.
- TransUnion launched 40 AI products in first-half 2026, including TruIQ and TruValidate.
- TransUnion owns Trans Union de Mexico after March 2026, broadening North American data coverage.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Disability Insurance
Paid Parental Leave
Adoption Assistance
Fertility Treatment Support
Legal Services
Long-Term Care Insurance
Commuter Benefits
Tuition Reimbursement
Charity Gift Matching
Employee Stock Purchase Plan
401(k) Retirement Plan
401(k) Company Match
Company News
TransUnion has launched First Look Functionality for Mortgage, allowing lenders to review credit insights before purchasing scores. The tool enables mortgage lenders to buy credit reports alone or with their chosen score, then request additional scores only when needed, without incurring the cost of a second report when eligibility conditions are met. The innovation follows TransUnion's extension of 99-cent VantageScore 4.0 mortgage pricing through 2028, with no charge when pulled alongside a FICO Score. Traditional mortgage workflows often require lenders to purchase credit scores early, leading to unnecessary fallout costs. The functionality works with both soft-pull and hard-pull workflows and is compatible with government-sponsored enterprises and Federal Housing Administration automated underwriting systems. It's available through mortgage resellers without requiring changes to existing selling guidelines or policies.
TransUnion has joined Universal Ads as an inaugural Audience partner, bringing its audience data into premium TV advertising inventory for app advertisers. The partnership extends cross-channel audience targeting and measurement from digital media to television. The move highlights how TransUnion is expanding uses of its data assets beyond traditional credit reporting. The integration allows app marketers to use consistent targeting across mobile, web, and connected TV platforms. TransUnion reported Q2 2026 sales of $1.31 billion and net income of $143.4 million. The company raised its full-year 2026 guidance to revenue of $5.13 billion to $5.16 billion and net income of $807 million to $821 million. Management has repurchased 5.67 million shares for $449.84 million under its current buyback programme.
TransUnion reported its tenth consecutive quarter of high single-digit revenue growth or better, achieving 10% organic constant currency growth in Q2 2026. The company raised its full-year adjusted diluted EPS guidance to 11-12% growth, reflecting strong first-half performance. U.S. Financial Services grew at a 9% CAGR excluding mortgage, driven by market share gains and innovation rather than underlying volumes. Over one-third of Financial Services revenue now comes from alternative data and non-credit solutions. The company's platform modernisation reached 60% of U.S. match activity migrated to OneTru, with completion expected by year-end. International operations accelerated to 6% organic growth, supported by recovery in India and strong performance in Canada and the UK. TransUnion reduced its leverage ratio to 2.6x, targeting below 2.5x long-term.
TransUnion reported second-quarter revenue of $1.31 billion, beating Wall Street expectations by 1.8% and marking 14.9% year-on-year growth. The credit reporting company also exceeded profit forecasts, with adjusted earnings per share of $1.23, 6.9% above analyst estimates. However, the company's revenue guidance for the next quarter disappointed, coming in 0.6% below expectations at $1.30 billion. TransUnion raised its full-year revenue guidance to $5.14 billion and lifted its adjusted earnings per share forecast to $4.79. Operating margin improved to 19.7%, up from 16.9% in the same quarter last year. Free cash flow margin also increased to 23.3% from 18.8%. Chief executive Chris Cartwright said TransUnion "delivered another strong quarter of outperformance".
TransUnion and ScanSource represent contrasting fortunes in the business services sector, which has lagged the S&P 500 with an 8% gain versus 10.8% over six months. TransUnion, one of America's three major credit bureaus, shows strong momentum with 11.6% annual revenue growth over five years and projected 11.4% growth ahead. The company's 10.1% free cash flow margin provides resources for reinvestment. At $79.84 per share, it trades at 16.4x forward P/E. ScanSource presents challenges. The technology distributor's sales fell 4.9% annually over two years, with Wall Street forecasting modest 2.4% growth. Its poor 3.4% free cash flow margin limits investment flexibility. The sector faces pressure from AI disruption and tightening corporate budgets, though quality businesses can still deliver earnings growth. TransUnion trades at $15.4 billion market capitalisation, whilst ScanSource stands at $1.11 billion.