General Helper – Lead Hand - Retail Food Services
CA$21.69/hr
Junior
Vaughan, ON, Canada
In Person
Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
- At least one year of Starbucks Supervisor or Team Lead experience is mandatory.
- Strong customer service, communication, organizational, and teamwork skills are required.
- Ability to provide direction and work effectively in a fast-paced environment is required.
- Ability to understand written and verbal instructions in English for safe and efficient job performance is required.
- Ability to perform all aspects of the position, including occasionally lifting up to 30 pounds, is required.
- A valid Food Handler Certification is required.
- Must meet hospital vaccination requirements.
- Must successfully pass a criminal reference check.
Responsibilities
- Provide direction and support to team members during assigned shifts.
- Deliver friendly, efficient, and professional customer service.
- Respond to customer requests and resolve concerns appropriately.
- Promote teamwork and maintain a positive and respectful workplace.
- Prepare coffee, beverages, food, and other products according to Starbucks and Sodexo standards.
- Suggest products, combos, and sizes appropriately.
- Communicate pull counts and assist with product merchandising.
- Keep counters and work areas clean, organized, and properly stocked.
- Monitor product quality, freshness, availability, and proper rotation.
- Support product ordering and maintain appropriate stock levels based on operational needs.
- Receive, organize, and verify deliveries and ensure products are stored appropriately.
- Assist with inventory counts and maintain accurate inventory records.
- Monitor inventory levels and identify shortages, overstock, and inventory variances.
- Ensure proper FIFO/product rotation practices are followed.
- Monitor product shrinkage, waste, and spoilage.
- Identify opportunities to minimize waste while maintaining product availability and quality.
- Communicate significant inventory variances, shrinkage, waste, or product concerns to Management.
- Record food and equipment temperatures as required.
- Complete required audits, checklists, and food safety documentation.
- Ensure food handling, sanitation, hygiene, and safety procedures are followed.
- Follow all HACCP policies and procedures.
- Participate in safety training, meetings, and hazard assessments.
- Complete required online training modules.
- Conduct routine internal inspections of the Starbucks operation, including food safety, cleanliness, product quality, equipment, and operational standards.
- Identify deficiencies during internal inspections and communicate required corrective actions to Management.
- Communicate operational, equipment, product, inventory, or food safety concerns to Management.
- Perform other duties as assigned by Management.
Desired Qualifications
- Previous Lead Hand, supervisory, or food service experience is an asset.
- Knowledge or experience in ordering, inventory control, shrinkage/waste management, stock rotation, and operational inspections is an asset.
About the company
Sodexo provides Food and Services by managing on-site facilities and catering across work, healthcare, education, and leisure environments. Its offerings include on-site meal services, cleaning, maintenance, and other facilities-management tasks designed to improve daily life for employees and the people served. The company differentiates itself through its global scale (present in 43 countries, serving about 80 million consumers daily), its independent, family-owned structure, and a strong, responsible business model focused on social and environmental progress. Sodexo aims to grow while elevating quality of life for employees and clients and contributing to the economic and community well-being where it operates.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1966
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Simplify's Take
What believers are saying
- Q3 Fiscal 2026 organic revenue grew 2.0%, beating expectations on July 1, 2026.
- Management raised FY2026 organic growth guidance to 1.2%-1.5% after the Q3 beat.
- University of Northern Colorado and Clariant wins show continued contract momentum in North America.
What critics are saying
- Reuters on August 26, 2026 said Sodexo will cut 1,000-plus French jobs.
- North America organic revenue fell 1.5% in Q1 Fiscal 2026, led by Education losses.
- Prolonged execution misses under Thierry Delaporte would trap Sodexo in permanent margin compression.
What makes Sodexo unique
- Pluxee spin-off made Sodexo a pure-play food and services operator by 2025.
- Sodexo combines catering, workplace services, and healthcare dining across 45 countries.
- Grupo Mediterránea, acquired February 2026, deepens European scale and local account density.
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Benefits
- Employee Discounts
- Professional Development Budget
- Flexible Work Hours