Product Operations Manager
TikTok
Product Operations Manager
TikTok
Short-form video platform with ads
Team Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative. At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. Job Description - Drive product operations for the merchandise and supply side of TikTok Local Services. Take ownership of core modules (e.g. product listing, category/attribute frameworks, AI-driven efficiency tools) and be accountable for overall supply scale, merchandise competitiveness, and order volume. - Exhibit exceptional Project Management and Stakeholder Management skills. Act as the central hub to align cross-functional teams—including R&D, Industry Operations, and Traffic Strategy—managing the full lifecycle of complex projects to ensure the successful delivery of localized, intelligent merchant tools. - Establish merchandise tiering standards and build a systematic knowledge graph framework. Partner closely with search and recommendation teams to translate user insights into optimized supply-demand matching, boosting the conversion efficiency of high-quality supply. - Develop and execute high-impact Go-To-Market (GTM) strategies for new product features and operational initiatives. Drive large-scale adoption of operational tools among the merchant base through effective enablement, ultimately fueling offline redemptions and GMV growth. - Build robust data monitoring and performance evaluation systems. Establish a closed-loop Voice of Customer (VOC) mechanism to swiftly detect anomalies, conduct deep-dive analyses to draft high-quality MRDs, and forcefully drive continuous product iteration.
Minimum Qualifications - Bachelor's degree or above. - 5+ years of experience in product operations, product management, or strategy roles, specifically focusing on the merchant (B2B), merchandise, or supply ecosystem within the tech/internet industry. - Professional proficiency in English, capable of navigating and influencing within a fast-paced, highly matrixed global environment. - Proven track record in Project Management and Stakeholder Management. Exceptional ability to orchestrate resources, manage expectations, and lead cross-functional teams from ideation through successful rollout. Preferred Qualifications - Direct domain expertise in Local Services (O2O), e-commerce, or instant retail platforms. Familiarity with merchant business models and core merchandise workflows (e.g., product listing, inventory management). - Advanced logical thinking and analytical skills. Capable of discovering root causes from complex macro data and user feedback to design effective business processes and craft comprehensive MRDs. - Highly adaptable, resilient, and results-oriented. Able to navigate ambiguity and solve complex problems with strong empathy for merchants from diverse cultural backgrounds.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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