Knowledge Manager

Relaunch@Capgemini

Have you taken a career break of 18 months or more? Whether it was for family, health, travel, or something else entirely — we understand that returning to work can feel daunting. That’s why we created Relaunch@Capgemini, a supportive 6-month programme designed to help you rebuild confidence, refresh your skills, and ease your transition back into the workplace.

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We’re not looking for perfection — we’re looking for potential. You don’t need to meet every requirement listed — if you have relevant experience and a willingness to learn, we encourage you to apply.

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Our programme will run from 1st Feb 2027 to 30th July 2027 so you will need to be available for work over this time period.

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About the job your considering

We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. A Knowledge Manager is responsible for ensuring that organisational/project knowledge is accurately captured, maintained, shared, and continuously improved to support efficient service delivery and operational excellence

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Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

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Your role

Our Knowledge Managers can be expected to engage with the following responsibilities and activities:  

• Management of existing knowledge documents
• Creation & Management of new knowledge documents
• Promotion of training of the knowledge management tool
• Monthly reporting of the knowledge management tool
• Accuracy and consistency of knowledge
• Identification of knowledge requirements/gaps

You will need to have flexiblity to work shift between 7am and 6pm, Mon-Fri

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You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

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Your skills and experience

We understand that returning to work after time away from the industry can feel challenging, and you may not be familiar with every tool or technique listed. That’s absolutely fine — we’re here to support your development and help you build confidence as you re-enter the workplace.

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We’re looking for individuals who have experience working as an analyst in a technical service centre environment having worked in software asset management and configuration management. You will also have:

• Good communication, interpersonal skills and presentation skills
• An understanding of ITIL processes and best practices
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Able to interact with clients at all levels
• Certification in ITIL V3/V4 Foundation - desirable

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Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including:  identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

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To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

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We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2)  under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

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Ready to Relaunch?

We’re here to support you every step of the way. If you’re feeling unsure, that’s completely normal. But if you’re curious, excited, or even just a little bit interested — we encourage you to apply or you can attend our upcoming event first and put an application in afterwards as application remain open until after the event. 

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Application closing date – 30th Nov 2026. 

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