Merchant Monitoring & Ongoing Due Diligence Analyst

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

As Merchant Monitoring & Ongoing Due Diligence (ODD) Analyst, you keep our existing merchant portfolio compliant with the applicable AML/CTF frameworks (GwG, Wwft, MLR 2017, FIN-FSA AML Act, EBA guidelines) and internal group risk appetite. You review, refresh and re-assess merchant files on a risk-based cycle, act on trigger events from monitoring signals, and make well-documented decisions on continuation, remediation or exit – all under a single group standard applied across entities. 

Merchant Monitoring & ODD is being built out as a dedicated capability within the group. This role is deliberately designed with a growth path: strong performers will have the opportunity to grow into the Team Lead Merchant Monitoring & ODD position as the function scales.

Key Responsibilities

• Periodic reviews: Execute risk-based re-underwriting cycles (low / medium / high / EDD) across the group merchant portfolio, applying the entity-specific policy that governs each merchant (BaFin / DNB / FCA / FIN-FSA) on top of the common group standard.
• Trigger-based reviews: Handle event-driven reviews originating from transaction monitoring (Featurespace / IBM Safer Payments), adverse media, sanctions or PEP hits, UBO or legal-form changes, chargeback spikes and scheme notifications.
• KYC / KYB refresh: Re-verify legal entity data, UBO structures, control persons, licensing, PoA and business model; refresh IDs, register extracts and financials; document sources and gaps.
• Screening & investigations: Clear sanctions, PEP and adverse media alerts; conduct open-source and register-based investigations; escalate confirmed matches to the MLRO / 2nd Line.
• Enhanced due diligence: Build EDD files for high-risk merchants (high-risk industries, complex ownership, offshore nexus, cash-intensive business), including SoW/SoF where relevant.
• Risk decisions: Recommend continuation, remediation actions, restrictions or off-boarding; draft clear rationales that hold up in internal audit, external audit (Grant Thornton, fscom, Forvis Mazars) and supervisory review by any of the group’s regulators (BaFin, DNB, FCA, FIN-FSA).
• Quality & controls: Follow the 4-eyes principle, maintain complete audit trails in the KYC case management tool (Sumsub and internal systems) and contribute to sample selection for internal QA.
• Cross-functional work: Interface with Onboarding, Credit Risk, Fraud, AML/Compliance (2nd Line MLROs across entities), Sales and Merchant Support; support group regulatory projects (DORA/ZAIT remediation, DNB and BaFin submissions, FCA / FIN-FSA responses) where re-underwriting evidence is required.

Skills and Experience We Desire

• Experience: 3–7 years of hands-on KYC/KYB experience in a payment institution, acquirer, PSP, e-money institution or bank; demonstrable ownership of periodic reviews and EDD, not only onboarding.
• Regulatory knowledge: Solid working knowledge of at least one European AML/CTF framework (GwG, Wwft, MLR 2017, FIN-FSA AML Act or equivalent) and card scheme rules (Visa, Mastercard); readiness to apply the group standard across entities. Familiarity with EBA ML/TF risk factor guidelines expected; BaFin AuA, DNB Wwft guidance or FCA FCG are all valued.
• Risk mindset: Able to form and defend a risk view on complex merchant structures – holding companies, nominee arrangements, marketplaces, PayFac and high-risk MCCs.
• Tools: Comfortable with KYC platforms (e.g. Sumsub, LexisNexis, Dow Jones, World-Check), transaction monitoring systems and standard investigative sources (Handelsregister, Companies House, KVK, OpenCorporates).
• Language: Business-fluent English (written and spoken) is mandatory – used daily with merchants, auditors and internal stakeholders across EMEA. German or Dutch is a strong plus given the DE / NL portfolio focus.
• Delivery: Structured, evidence-driven, concise in writing; able to work through a queue with clear SLAs without losing quality.
• Nice to have: CAMS, ICA or comparable certification; exposure to DNB, FCA or FIN-FSA supervised entities; experience supporting external audits or supervisory inspections.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.