Operations Manager

What you'll do @Omnisend:

• Develop and manage sales and agency team processes to improve efficiency, scalability and outcomes.
• Collaborate Across Departments: Work closely with marketing, product, customer experience and finance teams to ensure alignment and support company objectives.
• Support Agency Partnerships: Assist in developing and maintaining relationships with agency partners, providing operational support to enhance collaboration and performance.
• Own and maintain CRM data integrity, ensuring accurate and digestible reporting.
• Analyze performance metrics, pipeline health, and sales effectiveness to provide insights and recommendations.
• Collaborate with sales and agency leadership to set goals, measure progress, and adjust strategies.
• Assist in onboarding and training new team members on systems and processes.
• Identify and implement automation tools to streamline workflows.
• Support commission tracking and incentive programs.
• Manage tech stack integrations and optimizations.

We expect that you'll bring:

• 3+ years of experience in Go-To-Market operations, revenue operations, process optimization or a similar role within a SaaS or ecommerce-focused company.
• Strong experience with CRM systems (HubSpot preferred) and sales analytics tools.
• Proficiency in data analysis and reporting (Google Sheets, Superset or other BI tools).
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication skills and ability to work cross-functionally.
• Experience in working with partnerships or channel sales teams is a plus.
• Analytical Skills: Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• Team Player: Ability to work collaboratively in a cross-functional and international team environment.
• Adaptability: Comfortable working in a fast-paced, high-growth, global environment with changing priorities.
• Education: 🤷
• Non-Negotiable Qualities: Growth mindset, ability to learn quick, a mindset to contribute as an important part of a team and a focus on outcomes not outputs.

How we work and what we value:

• We are a team, not a family and looking for team focused people to join us.
• Experience working with a motivated and high-achieving team at a growing tech company.
• Working with experienced team members and amazing customers across the world.
• Working methods and best practices inspired by the best tech companies in the technology industry.
• Experienced colleagues to learn from and top-notch equipment to get your work done effectively. Most of our team runs on Macbooks, but if you prefer a PC we won’t judge.
• An open office in beautiful Charleston, South Carolina. Our team works both from the office and from home. Whatever setup allows you to do your best work with the team.
• The chance to make a significant impact at a fast-growing company.

What we offer in return:

• Competitive salary.
• Great company paid health insurance included (100% of the employee premium as well as 100% of out of pockets maximums up to $4000/year per person or $8000/year covered for your family) Yes - you read that correct - 100% of your health insurance and out of pocket costs are covered by the company.
• An unlimited learning budget complying with the best interest of Omnisend.
• Fully-covered Supplemental Benefits: Short-Term and Long-term Disability Income, Life Insurance.
• Unlimited access to personal therapy sessions.
• Personal workstation budget.
• 401(k) retirement plan: Omnisend will contribute 5% of your salary to your 401k account regardless if you contribute or not.
• Personalized work anniversary gifts, such as house cleaning, spa treatments, international flights etc.
• International workations trips and team-led team-building events both in the US and around the world.