Operations Manager

You belong at Day & Ross. 

Operations Manager 

Full-time

Burnaby, BC

The Operations Manager  is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers.  This includes all day-to-day opeations, as well as contributing to annual budgeting and planning. 

How You’ll Help: 

• Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness. 
• Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
• Ensures a preventative maintenance program is in place and effective for fleet and equipment.
• Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
• Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES,…).
• Manages 3rd party relations with brokers, broker-drivers, customers, and support service.s
• Leads a safe workplace culture and ensures all safety requirements are met.
• Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations.
• Develops a culture of safety, professionalism and service excellence in all areas of operations. 
• Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented
• Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations.
• Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
• Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning. 
• Oversees and manages professional development to support leadership development program.
• Motivates and engages staff and develops effective peers, managers and clients.
• Contributes to the development of annual budgets
• Manages to an annual operating budget
• Ensures compliance with all company and legislative reporting requirements.

Your Skills and Experience: 

• Post secondary education, preferably in a field related to transportation or logistics
• A suitable combination of education and experience may also be considered
• Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management
• Advanced communication skills both verbal and written
• Computer skills – accuracy, MS products, TMS, web based programs, RF Scanners
• Strong trouble-shooting and problem solving skills
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Ability to work under pressure and to deadlines with an appropriate sence of urgency
• Ability to champion business needs in a collaborative manner to staff and colleagues
• Results focused
• Must be a self starter 
• Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.)
• Strong commitment to workplace safety
• English 
• Responsible for leading a group of 20+ employees with assiutance from Lead Hand, as well as a group of broker and drivers. 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.    

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.