Service Sales Manager

Title:                           Service Sales Manager, North

Reports to:                 UK National Sales Leader

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.

In this role as the new Service Sales Manager, you will provide the highest standard of sales service for our customers and partners by providing technical expertise and excellent customer service skills. They will work together with our team of design engineers, quality engineers and the field services administration staff to achieve the business objectives of the company and our customers.

Key Accountability

In addition to annual initiatives, the key accountabilities of this position are:

Field Service Activities

• Site visits and generating proposals for larger works will be a regular element of the role along with building a pipeline of small works to supplement these projects.
• There is an existing customer base as well as a large install base where the Service Sales Manager is expected to develop site contracts and propose Armstrong service offerings.
• Alongside the install base there are new projects that require service proposals to be closed out.
• Attend site surveys for works that will include noting equipment data, discussing works required and preparing proposals
• Follow up on quotations generated by internal service sales.
• Increase service revenue from installed base by contacting sites and arranging appointments to discuss offer.

Sales

• Deliver Armstrong services to both a new and existing customer base, focussing on end users, building owners and facilities managers.
• Services including commissioning, maintenance, remedial works, remote analytics as well as replacement plant including pump, pressurisation and booster sets.
• Drive Sales of Armstrong Optimisation products in the Energy Upgrade market, in conjunction with the UK BDM Optimisation & Energy Upgrades
• Manage existing serviced customer accounts including renewal contracts, remedial works and upselling replacement equipment.
• Maintain CRM Pipeline

Monthly Reports

• Manage monthly targets and forecast expected revenue.
• Promote extended services, including remote analytics & optimisation products, within new project proposals.
• Generate new sales by approaching new customers.

What We’re Looking For

To thrive in this role, you should bring:

The role requires both technical dependency alongside a sales dependency allowing the individual to both generate proposals and close them out.

Education and Technical Skills

• University Degree in Business or Economics
• Previous proven work experience of the HVAC service industry
• Technical competence and understanding of HCAF products, preferably pumps, pressurisation equipment and booster sets
• Sales and Business Acumen
• Excellent communication skills
• A proactive attitude
• Ability to problem solve
• Proficient in all means of communication
• Proficiency in Microsoft Office Suite.
• Clean driving licence
• Right to work in the UK

Soft Skills

• A self-starter attitude with the ability to work independently.
• Creative problem-solving skills and the ability to manage conflicts within various organizational structures.
• The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.
• Team-oriented leadership skills with a proactive approach.
• An ability to communicate openly and authentically in all situations

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.