Assistant Front Office Manager

At W Rome, the Front Office is where every guest experience begins and ends, and we want every moment in between to feel just as memorable.

As Assistant Front Office Manager, you will support the Front Office Manager in leading the daily Front Office operations, including Front Desk, Guest Services, Bell/Door and Switchboard.

You will be a key point of reference for the team, ensuring smooth operations, seamless check-in and check-out experiences and, most importantly, creating the kind of bold, genuine and memorable service our guests expect from W.

WHAT YOU’LL DO

Lead & Inspire

• Support, guide and motivate the Front Office team during daily operations.
• Lead by example, creating a positive, collaborative and engaging working environment.
• Build trust, encourage teamwork and celebrate great performance.
• Support the team across different Front Office functions whenever needed.
• Step in for the Front Office Manager when required.

Create Memorable Guest Experiences

• Be present and visible, connecting with guests and ensuring every interaction reflects the W experience.
• Make sure service standards are consistently delivered throughout the department.
• Handle guest requests, feedback and complaints with confidence, creativity and professionalism.
• Empower the team to find solutions and go above and beyond whenever possible.
• Gather guest feedback and turn it into opportunities to continuously improve the experience.

Make It Happen

• Support the smooth running of day-to-day Front Office operations.
• Work closely with the Front Office Manager to achieve departmental goals and improve service performance.
• Ensure Front Office policies, procedures and brand standards are consistently followed.
• Monitor operational and credit procedures.
• Communicate important information clearly and promptly across the team and with other departments.
• Participate in departmental meetings and support action plans based on guest feedback and satisfaction results.

WHAT WE’RE LOOKING FOR

We’re looking for someone who loves hospitality, enjoys being on the floor and knows how to combine great guest service with strong operational leadership.

Ideally, you have:

• Previous experience in Front Office, Guest Services or a similar hospitality role in Marriott.
• Strong leadership and communication skills.
• A genuine passion for creating outstanding guest experiences.
• The ability to stay calm, confident and solution-oriented in a fast-paced environment.
• A collaborative attitude and the ability to bring out the best in the team.
• Strong organizational and problem-solving skills.
• A degree or diploma in Hospitality, Hotel Management, Business Administration or a related field is a plus.

WHAT WE OFFER

• CCNL Turismo Confindustria
• Livello B2
• Marriott Red Band
• Buoni pasto da €8 per ogni giorno lavorato
• The opportunity to grow and develop within an international luxury hospitality environment
• A dynamic workplace where personality, creativity and individuality are celebrated

Ready to bring your energy to the Front Office and create unforgettable stays? Join us at W Rome.