Job Description

The Square Customer Engagement product team is focused on building the tools that help Square sellers acquire and retain their customers and drive more sales. Consumers have more choice than ever before on where, when, and how to shop, and have come to expect convenience, choice and control. Sellers are hustling to differentiate themselves and compete for these customers, but don’t always have the time, tools, or know-how to deliver on this in a meaningful way. Every part of the customer experience deeply matters, and having the ability to deliver cohesive, personalized experiences across all channels and touch points is key to our sellers’ success. That’s where the Customer Engagement team comes in – we’ve launched popular products like Square Loyalty, Square Marketing, Square Gift Cards and Square House Accounts to help sellers of all types and sizes in this journey, and we’re just getting started.

As a Product Manager for Gift Cards, you will build products that help businesses establish relationships with their customers and then keep those customers coming back in to purchase again. By delivering best in class tools that help sellers run gift card programs that help acquire a new customer or create House Accounts that help them retain existing customers, you will help sellers build a thriving business. You will identify and deliver the projects, features, and products that can have the largest impact on our existing and potential customers. You’ll work with a cross-functional team of engineers, designers, and data scientists to address high-impact seller problems, partnering with other teams within Square.

You Will:

• Manage the roadmap for the Gift Cards and House Accounts products.
• Direct and utilize user research, data analysis, and qualitative feedback to identify high-priority seller and business opportunity areas to improve
• Advocate for the right seller experience in areas that have an impact across multiple products and drive alignment on strategies with other stakeholder teams at Square
• Lead the planning, scoping, and prioritization of projects, including leading the roadmap and goals for your area
• Determine features, write product specs, and organize user studies
• Guide the creation of platform capabilities that are delightful, scalable, reliable, and remarkable while anticipating non-obvious risks and resolving complex issues.
• Work with engineering, design, and data to foster positive team dynamics

Qualifications

You have:

• 5+ years of experience with directly building products as a product manager
• Excitement and interest in serving small business owners by meeting their needs around managing their teams and improving their operations
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade-off decisions.
• Experience testing and launching products at scale and have worked within complex systems with multiple stakeholders 
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy-to-understand narratives.
• Demonstrated excellence in using principled decision-making to manage diverse stakeholders, including peers and executive leadership.
• Bonus if you’ve worked on B2B SaaS products or marketplaces.