Health Club Attendant

The Spa Attendant is responsible for maintaining a clean, organized, and functional environment throughout the spa and fitness areas. They ensure the highest standards of hygiene and service by diligently overseeing the spa’s wet facilities (saunas, steam rooms, roman bath, jacuzzi), locker rooms, linen management, and food and beverage offerings. The Spa Attendant assists guests with their needs, provides guidance on available amenities, and always ensures comfort and satisfaction.

• Must be 21 years of age or older.  
• Education: High School Diploma or Equivalent. 
• Alcohol Awareness Card (TAM). 
• NV Food Handler’s Card. 
• Customer service excellence: Strong interpersonal and communication skills with the ability to create a friendly, welcoming environment.  
• Experience: 1 year of experience in luxury hospitality or 5-star spa is preferred. 
• Organizational skills: Ability to manage multiple tasks such as scheduling, guest tours, locker management, F&B service, and retail sales in a fast-paced environment.  
• Attention to detail: Accuracy in handling guest requests, treatment recommendations and any guest request.  
• Sales acumen: Comfortable promoting and selling spa products and services to guests in a non-pushy, consultative manner.  
• Professional demeanor: A polished, professional-groomed appearance and positive attitude to represent the spa's high standards.  
• Technology proficiency: Experience with spa management software, basic office tools (e.g., Microsoft Office). 

ADDITIONAL REQUIREMENTS

• Able to stand for a long period of time (up to an average 8-hour shift).   
• Able to handle several tasks at once.   
• Able to lift and push heavy objects and maneuver towel bins in close quarters.  
• Light cleaning and spot cleaning are required to maintain high hygiene standards.   
• Unpacking and restocking inventory. 
• Serving Food and Beverages. 

• Complete daily opening and closing duties for the fitness center and spa.   
• Greet guests with warmth and professionalism, creating a positive and inviting atmosphere from the moment they enter the spa, fitness center, and wellness spaces.  
• Assist with check-in at the wet facility area, ensuring optimal booking flow and minimal wait times for guests.  
• Ensure the vanity, showers, ice buckets, food stations and waiting areas are always tidy, organized, and aligned with the spa's calming and professional atmosphere.  
• Manage the linen running, setting up and restock as per operations requires.  
• Maintain and organize the attendant storerooms, take inventory of all amenities and flag to direct report for reordering.   
• Ensure all facilities are functional and in good working condition.  
• Provide exceptional five-star service to guests, ensuring personalized experience. Address guest inquiries, concerns, and requests promptly, ensuring satisfaction at every stage of their visit.  
• Maintain accurate guest records, process any F&B sales to guest bill, payments, and assist with administrative tasks such as updating guest profile notes, sales in POS, and tracking inventory.  
• Communicate effectively with providers and reception team to ensure smooth operations and to relay guest preferences or special requests.  
• Hit sales conversion targets and monthly financial goals of the services and retail aspects of the business as set by Spa Management.  
• Attend all mandatory meetings and training courses as set out by Spa Management.   
• Perform all tasks assigned by Spa Management.