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Mercier Consultancy Group

Hebrew Speaking Travel Support Advisor

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria€18k - €22k

About the Job

Requirements

  • Native or fluent spoken and written Hebrew is mandatory.
  • Previous experience in the travel industry, hospitality, or customer service is highly preferred.
  • Strong proficiency in computer literacy and customer relationship management software usage.
  • Ability to work in an on-site office environment in Sofia, Bulgaria.

Responsibilities

  • Provide customer support to travelers to ensure seamless trip experiences.
  • Resolve travel-related inquiries, including bookings, cancellations, and itinerary adjustments.
  • Represent a major global brand by communicating professionally, empathetically, and efficiently in Hebrew.
  • Collaborate with international teams in the travel industry to streamline service delivery.
  • Maintain high quality standards for travel consultation while meeting daily performance metrics.
  • Handle real-time travel disruptions with a focus on problem-solving and customer satisfaction.

Desired Qualifications

  • Previous experience in the travel industry, hospitality, or customer service.

About the Company

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