Brand Ambassador

JOB SUMMARY:

A Hotel Brand Ambassdor is the first point of contact for hotel customers. The desk clerk oversees checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. Hotel Front Desk Clerks may also communicate with guests via phone, handling any problems with the guests’ hotel room. One must be available to work weekends, nights and holidays.

ESSSENTIAL/PRIMARY DUTIES:

· Checks in customers using computer programs and equipment and provide guests with directions to their room

· Informs customers of all on-site amenities and any relevant information that is needed to use them

· Handles and resolves guest complaints

· Invoices and bills guests for their stay and services used

· Communicates with guests to better understand their individual needs to provide them with the best service possible

· Performs general office duties, such as filing, copying, answering telephones, and handling routine correspondence

SECONDARY DUTIES:

· Performs other duties as assigned and respond to guest requests as necessary

EDUCATION and/or EXPERIENCE:

High school diploma with 2 years of experience; or equivalent combination of education and experience

COMPETENCY/SKILL REQUIREMENTS:

· Fluent in basic computer skills to execute daily tasks

· Strong verbal and nonverbal communication skills

· Excellent conversationalist with a pleasant and professional personality

· Quick problem solver

SUPERVISORY RESPONSIBILITIES:

· No supervisory responsibilities

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the teammate is regularly required to see, talk, and hear. The teammate frequently is required to sit and use hands. The teammate is occasionally required to reach with hands and arms. The teammate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the teammate is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

ADDITIONAL INFORMATION:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Midmark Equal Employment Opportunity Employer – Minorities/Females/Disabled/Veterans