About the job

Vonage Professional Services Mission

At Vonage Professional Services, our goal is to drive our customers’ success by delivering our extensive portfolio of solutions effectively. We understand that our customers have high expectations – they rely on us for products and services that are timely, within budget, and meet all their technical, operational, and functional needs. Our commitment at Vonage Professional Services is to ensure these expectations are consistently met.

In essence, we see our customers’ success as a reflection of our own. By working closely with them and understanding their challenges, we strive to create mutual success stories.

Why this role matters

We are seeking a highly skilled and motivated Sr. Professional Services Consultant to join our team. The ideal candidate will possess experience in Communication Platform as a Service (CPaaS) solutions or familiarity of integrating applications using various APIs from design to delivery. We’re looking for someone who thrives in a fast-paced environment, enjoys delivering solutions to non standard problems.The role involves understanding our customer requirements, evaluating available solutions, and architecting custom solutions to meet specific customer needs. The Sr. Professional Services Consultant will be responsible for the end-to-end delivery of these solutions, ensuring seamless implementation and customer satisfaction across multiple projects at a time.

In this role, you’ll be steering our key customer service delivery projects. You’ll have the exciting task of shaping the value proposition of services we offer our customers in this new space.

The successful Consultant  will quickly inspire the customer’s confidence in Vonage’s services and solutions through their product knowledge, technical expertise, creativity, integrity, responsiveness, and effective communication.

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What will you do

• Evaluate and understand client requirements to design tailored CPaaS solutions.
• Demonstrate a deep understanding of various CPaaS platforms, their features, and integration possibilities.
• Deliver custom solutions using the available API stacks from Vonage and third-party APIs.
• Engage directly with clients to gather technical requirements and constraints.
• Conduct workshops and presentations to showcase the proposed solutions and address client queries.
• Bridge the gap between the technical and non-technical and translate technical concepts so they are understood by the clients and internal stakeholders.
• Wireframe UI based on the requirements captured.
• Define and document detailed technical specifications for custom solutions.
• Collaborate with cross-functional teams within Vonage to identify the use cases for custom build solutions that can promote growth of Vonage API and AI solutions in the market.
• Act as a point of contact for technical support during and after the implementation phase.
• Troubleshoot and resolve technical issues, collaborating with the support team as needed.
• Successfully implement the customised solution.
• Stay abreast of industry trends, emerging technologies, and advancements in CPaaS solutions, emerging API standards, technologies, and practices.

What you will bring

• 3+ years of related experience in programming languages commonly used in application integration using APIs like node-js, python.
• Possess strong analytical skills, demonstrating the capacity to swiftly grasp new information and pinpoint essential concepts.
• Strong Technical Knowledge: A deep understanding of APIs , their functionalities, and how they integrate with different systems is essential. This includes knowledge of different API types (REST, SOAP, GraphQL), API design principles, authentication mechanisms, and data formats (JSON, XML).
• Security and Authorization: Understanding API security principles and best practices is crucial. Knowledge of authentication and authorization mechanisms (OAuth, JWT), secure data transmission (HTTPS), and handling sensitive data securely is vital to protect APIs and ensure data integrity
• Proficiency in documenting APIs using tools like Swagger or OpenAPI Specification is essential.
• Additionally, experience in API testing frameworks (Postman, JUnit) and knowledge of unit testing, integration testing, and test automation for APIs is valuable to ensure the quality and reliability of the APIs.
• Understanding API management platforms, cloud services, and API-related tools can also enhance your effectiveness as a consultant.
• Familiarity with Design Systems (Eg. Material Design) and Design/Prototyping Frameworks such as Figma, Sketch, InVision, etc
• Ability to manage and work on multiple customer facing projects.
• A customer-centric mindset with a commitment to delivering high-quality solutions that meet or exceed client expectations.
• Excellent communication skills, including writing, speaking and listening.

What is required for application

• Bachelor’s Degree in Engineering, Computer Science, technology, or related technical field or equivalent experience.
• Prior experience (3+ years) in a similar role.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. 

Benefits

• Legal & General Pension
• Life Assurance
• Income Protection
• Private Medical & Dental Insurance
• Eligible for Free Eye Tests
• Shopping Discounts
• Optum Employee Assistance Programme
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year

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