Anomali

Cloud-based threat intelligence platform with subscriptions

Senior Technical Account Manager - SIEM/Security Analytics

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

A bachelor's degree in Computer Science, Engineering, or a related field, or three additional years of relevant experience in lieu of the degree.
Demonstrated experience presenting to and building trust with senior security leaders at Director, Vice President, or Chief Information Security Officer level, including running Quarterly Business Reviews or Executive Business Reviews that connect technical adoption to business outcomes.
At least five years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in a SaaS or technology company, with experience in cybersecurity technologies and architectures including Security Orchestration, Automation and Response, Security Information and Event Management, firewalls, Endpoint Detection and Response / Extended Detection and Response, and security controls and logs.
Significant experience working in enterprise accounts, security operations, and threat intelligence.
Expertise with at least one Security Information and Event Management product, such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.
A strong grasp of general networking concepts, proficiency with various operating systems, and proficiency with relevant log telemetry, including network and identity telemetry.
Experience managing multiple stakeholders and projects as a lead and team player, and influencing senior executives.
Problem-solving skills and the ability to resolve technical and challenging issues.
Ability to work under pressure in a high-tempo operating environment.
Communication, presentation, and interpersonal skills to communicate technical concepts effectively to non-technical audiences.
Experience using tools such as Gainsight, Salesforce, and Jira.
Willingness to travel up to 25% of the time.
The role is not eligible for employment visa sponsorship; candidates must not now or in the future require visa sponsorship to work in the United States.

Responsibilities

Serve as an Anomali Platform power user and help customers succeed with the technology.
Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner.
Plan and lead Quarterly Business Reviews and Executive Business Reviews with analyst-, director-, and Chief Information Security Officer-level stakeholders, translating technical usage into business value and security outcomes.
Identify expansion and renewal risk signals from usage data and stakeholder relationships, and surface them to Customer Success Manager and Account Executive partners.
Address customer technical requests and proactively identify and resolve issues.
Provide advice, guidance, and technical know-how to ensure successful technology usage and adoption.
Manage customer expectations while holding customers accountable.
Advocate for customers and act as an internal champion.
Promote customer advocacy.
Track key account metrics and communicate progress to internal and external stakeholders.
Engage with Onboarding Engineers to ensure a smooth transition.
Engage with Technical Support to ensure speedy resolution of customer issues.
Engage with Engineering to resolve customer-reported issues.
Partner with Sales to provide an exceptional customer experience.
Engage with Product Management to promote customer feature requests.

Desired Qualifications

Cybersecurity experience in a SaaS or technology company is preferred.

Company Overview:

Anomali, headquartered in Silicon Valley, delivers the first Intelligence-Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI into a single modern experience. The platform accelerates detection, investigation, and response, delivering earlier insights, faster action, and scalable modernization across any environment.

Whether augmenting existing tools or delivering complete SOC capabilities end-to-end, Anomali empowers security teams to operate faster, smarter, and with confidence.

Beyond Detecting. Start Deciding. Start Acting.

Learn more at www.anomali.com.

Job Description:

We are looking for a dedicated, ambitious, curious and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team. The TAM is the most accountable individual for a customer's adoption journey -- end to end, from onboarding through full production use. You will pair deep technical fluency with the executive presence to build lasting relationships with analysts, directors, and CISOs, and you'll own the cadence of QBRs/EBRs that turn technical wins into renewed and expanded business.

As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires.

By using your knowledge of CTI and SecOps, you’ll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.

Duties & Responsibilities:

oServe as an Anomali Platform power user; help our customers achieve success with the technology

oOwn and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that ourcome

oPlan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes

Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners

oAddress customer’s technical requests; proactively identify and resolve issues

oProvide advice, guidance, and technical know-how to ensure successful usage and adoption

oManage customer expectations while holding them accountable

oBe your customer’s advocate and internal champion

oPromote advocacy

oTrack key account metrics; communicate progress to internal and external stakeholders

oEngage with the Onboarding Engineers to ensure a smooth transition

o Engage with Technical Support to ensure speedy resolution of customer issues

o Engage with Engineering to resolve customer reported issues

o Partner with Sales to ensure an exceptional customer experience

oEngage with Product Management to promote customer feature requests

Qualifications
Skills and Experience Requirements:

•Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.

•Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomes

•Customer-first attitude; a listener who is customer-oriented and attentive to their needs

•Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:

oSOAR

oSIEM

oFirewalls

oEDR / XDR

oSecurity Controls & Logs

•Significant experience working in enterprise accounts, SecOps, and Threat Intel

•Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration and optimization

•Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.)

•Experience in managing multiple stakeholders and projects as a lead and team player. Adept influencer at the senior executive level.

•Critical thinker with problem-solving skills; enjoys solving technical and challenging issues

•Works well under pressure with a high tempo of operations

•Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences

•Experience in using tools like Gainsight, SalesForce, and JIRA

•Willing to travel up to 25% of the time.

•The position is remote in the US. However, candidates local to the Bay area would work a hybrid schedule at our Redwood City, CA HQ.

•This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US.

Equal Opportunities Monitoring

It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.

If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected].

Compensation Transparency

$150,000 - $180,000 USD

Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position is eligible for benefits, and may be eligible for a bonus and/or equity.

About the Company

Anomali

Cloud-based threat intelligence platform with subscriptions

Anomali provides threat intelligence solutions to help large organizations and government agencies detect, investigate, and respond to cyber threats. Its cloud-based platform gathers threat data, uses machine learning and analytics to generate insights, and lets customers align threat information with their security events. Core products include ThreatStream (data collection and enrichment), Match (threat-data correlation with an organization’s events), and Lens (threat visibility and prioritization). A key feature is the APP Store, a marketplace where clients can buy additional threat intel, data enrichments, and integrations to extend security operations. The company earns revenue through subscription fees for its platform and services, plus sales in the marketplace. Anomali’s goal is to help security teams stay ahead of threats by providing timely, actionable intelligence and scalable tools for detection, analysis, and response.

Company size: 201-500
Company stage: Series D
Total funding: $96.3M
Headquarters: Redwood City, CA
Founded: 2013

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