Admitting Representative - Patient Registration

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. 

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others. 

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$32.05 - $44.73

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

Coordinates for the efficient and orderly admission of inpatients, the registration of outpatients, and ensures that accurate patient information is collected. Makes certain that patient wait times are minimized, patient satisfaction is high, and overall quality is at or above 95%. Also responsible for preparing materials related to these processes and collecting all required deposits, copayments, co-insurances or deductibles. Greets all patients promptly, courteously and directs them to the appropriate areas.

Job Requirements, Prerequisites and Essential Functions:

Job Specifications:

Education:

• High School diploma or GED. Associates degree in healthcare or business field preferred.

Experience

• One or more years of experience working in one of the following areas of an acute care setting; Admitting/Registration, Pre-admission Process, Insurance Verification. or clerical experience in a healthcare setting is preferred. Computer experience required.

License and Certifications:

• Basic Life Support (BLS) required within 90 days of hire.

• Integrative Agitation Management (IAMTAC) required within 30 days of hire.

Prerequisite Skills:

• Working knowledge of overall aspects of the admissions process as it relates to patient admissions, pre admissions, insurance verification and customer service is preferred.

• Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter.

• Ability to problem solve, multi task efficiently and organize and prioritize tasks.

• Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages.

• Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy.

Primary Customer Served (Age Specific Criteria):

• This position is not a patient care position, and as such, this section does not apply.

Patient Privacy (HIPAA Compliance):
This position has access to protected health information. The protected health information this position has access is demographic information, date of service information, insurance/billing information and medical record summary information. This position requires this patient health information in order to perform the functions outlined as part of this position description.

Duties And Responsibilities:

Essential (Not Modifiable)

Patient Registration Process:

• Responsible for timely, accurate and consistent registration of all patients, this could include functions related to Pre-Registration, Prior Authorization or Insurance Verification

• Responsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information. Measured error rates are to be at 5% or less of total registrations performed

• Responsible for processing registration records and distributing this information to hospital departments

• Responsible for the collection of deposits, copayments, deductibles or co- insurance as required

• Maintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registration

• Escorts or arranges escort of patients when necessary, to patient care units by wheelchair or walking

• Demonstrated strength in customer relations’ skills. Greets and provides information to patients and visitors

• Answers telephone in a professional manner and relays information timely

• Maintains effective working relationship with external organizations and agencies as required

• Responsible for maintaining a strong focus on assigned tasks and at all times being a strong team player

Insurance Verification Process:

• Responsible for timely and accurate identification of the appropriate insurance for the patient as it relates to the services to be rendered

• Obtains accurate and complete information from the hospital insurance verification system, insurance company representative or carrier website regarding benefits, approvals and other relevant information required for a complete admission

• Communicate with the patient their specific insurance carrier benefits and out of pocket expense. In addition provide patient and physician any coverage problems and facilitate resolution prior to admission or rendering of services

• Communicate specific Case Management issues with the Case Management department

• Responsible for identifying and resolving problems with insurance companies prior to and/or following admission

• Obtains authorization for all elective or scheduled patients and documents in the system accurate and timely information

General Duties:

• Participates actively in the achievement of organizational and departmental goals

• Attends and participates in in-services and staff meetings

• Maintains standards of the organization and department

• Abides by hospital policies on attire, work habits and relationships

• Observes confidentiality and decorum in conversation and behavior

• Assists in the orientation of new employees

Secondary (Modifiable)

• May be assigned Admitting Shift Lead duties

• Other duties as assigned

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [email protected].

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.