I

IHG

Global hotel company

Duty Manager

Full-TimeDeadline 10/31/26
No salary listed
Mid
India
In Person
Food Service & HospitalityFood & Beverage Operations Management

About the job

Requirements
  • Strong leadership and decision-making ability.
  • Knowledge of property management systems, with Opera preferred.
  • Understanding of IHG brand standards.
  • Ability to handle problem-solving and conflict resolution.
  • Ability to communicate and interact effectively with guests and team members.
Responsibilities
  • Ensure all guests receive service according to IHG Way of Clean and brand service standards.
  • Handle VIP arrivals, guest complaints, and special requests promptly and professionally.
  • Maintain high guest satisfaction scores against GSTS and Medallia targets.
  • Ensure brand greetings and service touchpoints are followed consistently.
  • Supervise Front Office, coordinate Housekeeping, and oversee Food and Beverage operations during the shift.
  • Conduct daily shift briefings and ensure smooth handovers.
  • Monitor room inventory, room status, and overbooking situations.
  • Ensure compliance with standard operating procedures and emergency procedures.
  • Guide and support team members during shifts.
  • Ensure grooming standards and professional conduct comply with brand guidelines.
  • Assist in training new associates on brand standards and service delivery.
  • Monitor daily cash handling, billing accuracy, and night audit coordination.
  • Ensure adherence to internal controls and audit requirements.
  • Support upselling initiatives to maximize revenue, including IHG Rewards enrollments and room upgrades.
  • Ensure guest and employee safety at all times.
  • Handle fire, medical, and security emergencies according to hotel standard operating procedures.
  • Conduct routine property checks during the shift.
Desired Qualifications
  • Experience with Opera property management system.

About the company

I

IHG

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Website

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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