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Wisler Plumbing & Air

Service Manager

Building TradesUpdated on Nov 14
Full-timeRocky Mount, VA, USA

About the Job

Requirements

  • Trades experience in plumbing, electrical, or HVAC is required.
  • At least 3 years of team management experience with at least 4 direct reports is required.
  • At least 3 years of customer service experience is required.
  • Proficiency with Microsoft Office 365, including Word and Excel, is required.
  • A clean background check and acceptable work and character references are required.
  • Pre-employment and random drug testing are required.
  • Authorization to work in the United States is required.
  • A high school diploma or equivalent is required.
  • A clean driving record is required.

Responsibilities

  • Motivate and guide the team.
  • Coach team members and provide regular feedback to support their development.
  • Organize and delegate daily work to ensure operations run smoothly.
  • Resolve customer concerns efficiently and to high standards.
  • Set goals, monitor performance, and achieve measurable results.
  • Manage staffing, budgets, and resources.
  • Promote collaboration and clear communication across teams.
  • Ensure operational compliance with applicable regulations.
  • Identify process improvements and ways to enhance customer satisfaction.
  • Present data-driven insights on team performance and key metrics.

About the Company

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